---
title: FAQ for Tenants | Help Center
description: You've moved in to your Alcove. What comes next?
---

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1. [Help Center](https://help.alcoverooms.com/)
2. [FAQ for Tenants](https://help.alcoverooms.com/faq-for-tenants)

# FAQ for Tenants

 You've moved in to your Alcove. What comes next?

## Onboarding and Move In

- [How Do I Move In on the First Day of My Lease?](https://help.alcoverooms.com/how-do-i-move-in-to-my-alcove-home)
- [Can I come see a room or tour the home before signing a lease?](https://help.alcoverooms.com/can-i-come-see-or-tour-a-room-before-signing-the-lease)
- [How do I receive more information about my move-in?](https://help.alcoverooms.com/when)
- [Do I need renter's insurance to rent on Alcove? What are the steps?](https://help.alcoverooms.com/do-i-need-renters-insurance-to-rent-a-room-with-alcove)
- [Can I modify my lease dates or change my lease start date?](https://help.alcoverooms.com/can-i-modify-my)

## Access and Lockouts

- [Bedroom Lockouts: Troubleshooting and Battery Changes](https://help.alcoverooms.com/changing-keyless-bedroom-locks)
- [Troubleshooting My Front Door Electronic Keypad](https://help.alcoverooms.com/my-front-door-code-isnt-working.-what-should-i-do)
- [What if I lose my Bedroom Key?](https://help.alcoverooms.com/what-if-i-lose-my-front-door-key-or-bedroom-key)
- [Changing Batteries-Keyless Front Door Locks](https://help.alcoverooms.com/changing-batteries-keyless-front-door-locks)

## General Support

- [How can I submit feedback on a potential housemate?](https://help.alcoverooms.com/how-can-i-submit-feedback-on-a-potential-housemate)
- [Where Can I Park at My Home?](https://help.alcoverooms.com/where-can-i-park)
- [Can multiple people occupy a bedroom?](https://help.alcoverooms.com/can-multiple-people-live-in-a-room)
- [My personal belongings were damaged while living in an Alcove home, what should I do?](https://help.alcoverooms.com/my-personal-belongings-were-damaged-while-living-in-an-alcove-home-what-should-i-do)
- [I believe illegal activity is occurring within my home. What can I do?](https://help.alcoverooms.com/what-to-do-in-the-case-of-emergency-or-illegal-activity)
- [Do you provide moving services for tenants?](https://help.alcoverooms.com/do-you-provide-moving-services-for-tenants)
- [What do I need to provide to approve my Service Animal or ESA?](https://help.alcoverooms.com/esa-approval)
- [How can I contact Alcove if I need help with something?](https://help.alcoverooms.com/how-can-i-contact-alcove-if-i-need-help)
- [Housemate Conflict Resolution Strategies](https://help.alcoverooms.com/tips-for-housemate-conflict-resolution)
- [How does the tenant referral program work?](https://help.alcoverooms.com/how-does-the-tenant-referral-program-work)
- [When Does a Tenant Get Charged a Service Cost?](https://help.alcoverooms.com/when-does-a-tenant-get-charged-a-service-cost)
- [Maintenance Issues and Rent Payments](https://help.alcoverooms.com/maintenance-issues-and-rent-payments)
- [Can I manage/reduce text or email communications that I receive from Alcove?](https://help.alcoverooms.com/can-i-manage/reduce-text-or-email-communications-that-i-receive-from-alcove)
- [Reimbursement Requests to Landlord (For Tenants)](https://help.alcoverooms.com/reimbursement-requests-to-landlord-for-roommates)

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## Property Information

- [What types of locks does Alcove use?](https://help.alcoverooms.com/what-types-of-locks-does-alcove-use)
- [Does Alcove provide a fully furnished kitchen?](https://help.alcoverooms.com/does-alcove-provide-a-fully-furnished-kitchen)
- [What are the House Rules?](https://help.alcoverooms.com/what-are-the-house-rules)
- [Is smoking allowed in the home?](https://help.alcoverooms.com/is-smoking-allowed-in-the-home)
- [Is the landlord or Alcove allowed to enter my home at any time?](https://help.alcoverooms.com/right-of-entry)
- [How do I get my mail?](https://help.alcoverooms.com/how-do-i-get-my-mailbox-key)
- [Bedroom Modifications and Alterations](https://help.alcoverooms.com/can-i-make-alterations-to-my-room-during-my-lease)
- [What Furniture is Included in Alcove Homes?](https://help.alcoverooms.com/what-furniture-does-alcove-provide)

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## Maintenance Issues and Requests

- [How do I change the air filter in my home?](https://help.alcoverooms.com/how-do-i-change-the-air-filter-in-my-home)
- [My garbage disposal isn't working. What should I do?](https://help.alcoverooms.com/my-garbage-disposal-isnt-working.-what-should-i-do)
- [My sink is clogged, what should I do?](https://help.alcoverooms.com/my-sink-is-clogged-what-should-i-do)
- [Who do I contact if I have a maintenance request?](https://help.alcoverooms.com/who-do-i-contact-if-i-have-a-maintenance-request)
- [What Should I Do If the Power Goes Out?](https://help.alcoverooms.com/what-should-i-do-if-my-power-goes-out)
- [What Should I Do if the Internet/Wifi Stops Working?](https://help.alcoverooms.com/what-if-my-internet-goes-out)
- [Who takes care of pests at the home?](https://help.alcoverooms.com/pest-responsibility)
- [What should I do if my roommates damage the common area?](https://help.alcoverooms.com/what-should-i-do-if-my-roommates-damage-the-common-area)
- [How can I see the details of upcoming maintenance appointments and services in my home?](https://help.alcoverooms.com/how-will-i-be-notified-if-maitenance-willbe)
- [What happens if a tenant denies entry to a vendor/landlord during a scheduled service appointment?](https://help.alcoverooms.com/what-happens-if-a-tenant-denies-entry-to-a-vendor/landlord-during-a-scheduled-service-appointment)

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## Early Lease Termination and Room Switches

- [I need to move out and end my lease early, what do I need to do?](https://help.alcoverooms.com/early-lease-termination)
- [I'm an active duty military member and have been called in for duty. What happens to my lease?](https://help.alcoverooms.com/im-an-active-duty-military-member-and-have-been-called-in-for-duty.-what-happens-to-my-lease)
- [Can I switch rooms or relocate during my lease?](https://help.alcoverooms.com/can-i-switch-rooms-during-my-lease)

## Security Deposits and Tenant Caused Damages

- [When will my security deposit be returned?](https://help.alcoverooms.com/security-deposit-refund)
- [How do I dispute a security deposit deduction by the Landlord?](https://help.alcoverooms.com/how-do-i-dispute-a-deposit-return-amount-by-the-landlord)

## Rent Payments

- [I'm running into financial difficulty and am having trouble paying rent. Is there anything you can do?](https://help.alcoverooms.com/im-running-into-financial-difficulty-and-am-having-trouble-paying-rent.-is-there-anything-you-can-do)
- [What payment methods do you accept for rent?](https://help.alcoverooms.com/what-payment-methods-do-you-accept-for-rent)
- [What is Alcove's Delinquent Rent Policy?](https://help.alcoverooms.com/late-and-delinquent-rent)
- [How do I update my payment method?](https://help.alcoverooms.com/how-can-i-update-my-payment-method)
- [What should I do if my bank or payment method blocks my rent payment?](https://help.alcoverooms.com/there-is-a-block-on-my)
- [How can I retry a failed rent payment or invoice?](https://help.alcoverooms.com/how-can-i-retry-my-rent-payment)
- [My payment is pending at my bank, but I want to retry it. What should I do?](https://help.alcoverooms.com/my-payment-is-pending-at-my-bank-but-i-want-to-retry-it.-what-should-i-do)
- [Can I turn off automatic rent payments on my account?](https://help.alcoverooms.com/i-want-to-pay-my-rent-manually-can-i-turn-off-auto-payments-on-my-account)
- [I need to pay rent after the due date-can I pause the automated payment and retry my payment later?](https://help.alcoverooms.com/i-need-to-pay-rent-after-the-due-date-can-i-pause-the-automated-payment-and-retry-my-payment-later)
- [Where can I see the rent credits on my account?](https://help.alcoverooms.com/i-have-a-rent-credit-on-my-account-why-is-it-not-showing-up-on-my-billing-page)
- [Disputed Payments](https://help.alcoverooms.com/disputed-payments)
- [Can I pay my rent with a credit or debit card?](https://help.alcoverooms.com/can-i-pay-my-rent-with-a-credit-or-debit-card)
- [My rent was charged to the wrong payment method-can you refund my rent so I can pay it with another payment method?](https://help.alcoverooms.com/my-rent-was-charged-to-the-wrong-payment-method-can-you-refund-my-rent-so-i-can-pay-it-with-another-payment-method)

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## Utilities

- [How can my housemates and I lower our utility usage?](https://help.alcoverooms.com/how-can-my-housemates-and-i-lower-our-utility-usage)
- [What internet speed is provided?](https://help.alcoverooms.com/what-internet-speed-is-provided)
- [What utilities are included in my rent payment?](https://help.alcoverooms.com/tenant-utilities)
- [Utility Issues and Utility Outage Policy](https://help.alcoverooms.com/missing-utilities)
- [A utility overage was caused by a maintenance issue that has not been resolved. What should I do?](https://help.alcoverooms.com/a-utility-overage)
- [I have a bad internet connection, how can I improve the connection?](https://help.alcoverooms.com/i-have-a-bad-internet-connection-how-can-i-improve-the-connection)
- [Can I add additional utilities to my home during my lease?](https://help.alcoverooms.com/can-i-add-additional-utilities-to-my-home-during-my-lease)
- [If I use less that the utility limit in my lease agreement, will I be refunded or credited for that amount?](https://help.alcoverooms.com/if-i-use-less-that-the-utility-limit-in-my-lease-agreement-will-i-be-refunded-or-credited)
- [Can I request a copy of the utility bill that resulted on an overage charge on my account?](https://help.alcoverooms.com/can-i-receive-the-original-bill-that)
- [Will I still be charged for a utility overage if I barely use the utilities?](https://help.alcoverooms.com/will-i-still-be-charged-for-a-utility-overage-if-i-barely-use-the-utilities)
- [I was just charged a utility overage invoice. Why have I never been charged this before?](https://help.alcoverooms.com/why-am-i-being-charged-for-a-utility-overage)
- [I received an invoice for a utility overage. Will I receive a late fee if I can't pay a utility overage invoice when it is charged?](https://help.alcoverooms.com/i-received-an-invoice-for-a-utility-overage-charge.-will-i-receive-a-late-fee)

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## Emergency Preparedness

- [What do I need to know in advance of inclement or dangerous weather in my area?](https://help.alcoverooms.com/in-case-of-emergency)

## Lease Renewals

- [How Do I Renew My Lease](https://help.alcoverooms.com/how-do-i-renew-my-lease)
- [Are there any fees associated with renewing my lease?](https://help.alcoverooms.com/are-there-any-fees-associated-with-renewing-my-lease)
- [Does My Rent Price Stay the Same When I Renew?](https://help.alcoverooms.com/why-did-my-rent-go-up-when-i-applied-to-renew-my-lease)

## Rental Assistance

- [Financial Assistance for Tenants in North Carolina](https://help.alcoverooms.com/financial-assistance-for-tenants-in-north-carolina)
- [Financial Assistance for Tenants in Georgia](https://help.alcoverooms.com/financial-assistance-for-tenants-in-georgia)
- [Financial Assistance for Renters in Texas](https://help.alcoverooms.com/financial-assistance-for-renters-in-texas)

- [FAQ for Applicants / Prospective Tenants](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#main-content)

    - [What's Alcove?](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#whats-alcove)
    - [Application Process](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#application-process)
    - [Application & Platform Fees](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#application-platform-fees)
    - [Getting Settled](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#getting-settled)
    - [Application criteria and requirements](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#application-criteria-and-requirements)
    - [International Applicants](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants#international-applicants)
- [FAQ for Tenants](https://help.alcoverooms.com/faq-for-tenants#main-content)

    - [Onboarding and Move In](https://help.alcoverooms.com/faq-for-tenants#onboarding-and-move-in)
    - [Access and Lockouts](https://help.alcoverooms.com/faq-for-tenants#access-and-lockouts)
    - [General Support](https://help.alcoverooms.com/faq-for-tenants#general-support)
    - [Property Information](https://help.alcoverooms.com/faq-for-tenants#property-information)
    - [Maintenance Issues and Requests](https://help.alcoverooms.com/faq-for-tenants#maintenance-issues-and-requests)
    - [Early Lease Termination and Room Switches](https://help.alcoverooms.com/faq-for-tenants#early-lease-termination-and-room-switches)
    - [Security Deposits and Tenant Caused Damages](https://help.alcoverooms.com/faq-for-tenants#security-deposits-and-tenant-caused-damages)
    - [Rent Payments](https://help.alcoverooms.com/faq-for-tenants#rent-payments)
    - [Utilities](https://help.alcoverooms.com/faq-for-tenants#utilities)
    - [Emergency Preparedness](https://help.alcoverooms.com/faq-for-tenants#emergency-preparedness)
    - [Lease Renewals](https://help.alcoverooms.com/faq-for-tenants#lease-renewals)
    - [Rental Assistance](https://help.alcoverooms.com/faq-for-tenants#rental-assistance)
- [FAQ for Owners / Property Managers](https://help.alcoverooms.com/faq-for-owners-property-managers#main-content)

    - [General Info.](https://help.alcoverooms.com/faq-for-owners-property-managers#general-info)
    - [Per-Bedroom Leasing](https://help.alcoverooms.com/faq-for-owners-property-managers#per-bedroom-leasing)
    - [Fees and Payments](https://help.alcoverooms.com/faq-for-owners-property-managers#fees-and-payments)
    - [Managing My Property](https://help.alcoverooms.com/faq-for-owners-property-managers#managing-my-property)
    - [Safety & Screening](https://help.alcoverooms.com/faq-for-owners-property-managers#safety-screening)
    - [Property Setup](https://help.alcoverooms.com/faq-for-owners-property-managers#property-setup)
    - [Home Owner Associations](https://help.alcoverooms.com/faq-for-owners-property-managers#home-owner-associations)
    - [Alcove Services & Support](https://help.alcoverooms.com/faq-for-owners-property-managers#alcove-services-support)
    - [Resolution Center](https://help.alcoverooms.com/faq-for-owners-property-managers#resolution-center)
    - [Managing Deposits](https://help.alcoverooms.com/faq-for-owners-property-managers#managing-deposits)
    - [Roommate Management](https://help.alcoverooms.com/faq-for-owners-property-managers#roommate-management)
    - [Delinquency & Evictions](https://help.alcoverooms.com/faq-for-owners-property-managers#delinquency-evictions)
    - [Reimbursement Requests](https://help.alcoverooms.com/faq-for-owners-property-managers#reimbursement-requests)
    - [Listing & Reviews](https://help.alcoverooms.com/faq-for-owners-property-managers#listing-reviews)
- [FAQ for Service Vendors](https://help.alcoverooms.com/faq-for-service-vendors)
- [Alcove Policies](https://help.alcoverooms.com/alcove-policies#main-content)

    - [Lease term policies](https://help.alcoverooms.com/alcove-policies#lease-term-policies)
    - [General policies](https://help.alcoverooms.com/alcove-policies#general-policies)
    - [Repairs](https://help.alcoverooms.com/alcove-policies#repairs)
    - [Payments](https://help.alcoverooms.com/alcove-policies#payments)
    - [Roommate Policies](https://help.alcoverooms.com/alcove-policies#roommate-policies)
    - [Roommate Lease Violations](https://help.alcoverooms.com/alcove-policies#roommate-lease-violations)
    - [Pets](https://help.alcoverooms.com/alcove-policies#pets)
- [Alcove Terms and Conditions](https://help.alcoverooms.com/alcove-terms-and-conditions)

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