Help Center

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Help Center

For Tenants

For Tenants

You've moved in to your Alcove. What comes next?

How does the tenant referral program work?

Property Information

Does Alcove provide a fully furnished kitchen?

Can I come see a room or tour the home before signing a lease?

What are the House Rules?

How do utilities work?

What internet speed is provided?

Is smoking allowed in the home?

Is Alcove allowed to enter my home?

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General Support

Late and Delinquent Rent

How do I enter the house on my move in day?

Can I make alterations to my room during my lease?

Can I switch rooms during my lease?

Do you provide moving services for tenants?

Can multiple people occupy a bedroom?

How do I get my mailbox key?

How do I renew my lease?

Do I need renter's insurance to rent a room with Alcove?

What is included in my move-in fee?

How do I receive more information about move-in?

Can I give feedback on new Housemate Applications if I am a current tenant?

Are service and Emotional Support Animals (ESA) allowed?

What do I need to provide to Alcove to approve my Service Animal or ESA?

How can I contact Alcove if I need help with something?

What are some Housemate Conflict Resolution Strategies?

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Early Lease Termination and Security Deposits

What if I want to end my lease early?

When will my security deposit be returned?

Maintenance Issues and Requests

My front door code isn't working. What should I do?

My garbage disposal isn't working. What should I do?

My sink is clogged, what should I do?

Who do I contact if I have a maintenance request?

What should I do if my power goes out?

What if my Wifi goes out?

What if I lose my Front Door Key or Bedroom Key?

Who takes care of pests at the home?

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