Help Center
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For Tenants
Application Process
The Process
Application Fee
What's Included?
Getting Settled
For Tenants
Property Information
General Support
Early Lease Termination and Security Deposits
For Property Managers
Covid-19
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Help Center
For Tenants
Application Process
The Process
Application Fee
What's Included?
Getting Settled
For Tenants
Property Information
General Support
Early Lease Termination and Security Deposits
For Property Managers
Covid-19
For Tenants
Property Information
What are the House Rules?
How do utilities work?
What internet speed is provided?
Who takes care of pests at the home?
Is smoking allowed in the home?
How frequently is the home cleaned?
Will Alcove enter the home?
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General Support
How Does the August Lock Work?
When will I receive a move-in information email?
Can I give feedback on new Housemate Applications if I am a current tenant?
If I get locked out, what do I do?
Who do I contact if I have a maintenance request?
Are service and Emotional Support Animals (ESA) allowed?
What do you need to approve a Service Animal or ESA?
How can I contact Alcove if I need help with something?
What are some Housemate Conflict Resolution Strategies?
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Early Lease Termination and Security Deposits
What if I want to end my lease early?
When will my security deposit be returned?
How will my security deposit be returned?