Help Center

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Help Center

For Tenants

For Tenants

You've moved in to your Alcove. What comes next?

I'm running into financial difficulty and am having trouble paying rent. Is there anything you can do?

What furniture does Alcove provide?

I'm an active duty military member and have been called in for duty. What happens to my lease?

I need to move out and end my lease early, what do I need to do?

What do I need to know in advance of inclement or dangerous weather in my area?

How does the tenant referral program work?

Property Information

Where can I park once my lease starts?

What types of locks does Alcove use?

How do I move into my home on the first day of my lease?

Can I come see a room or tour the home before signing a lease?

How do I change the air filter in my home?

Does Alcove provide a fully furnished kitchen?

What are the House Rules?

What utilities are included in my rent payment?

What internet speed is provided?

Is smoking allowed in the home?

Is Alcove allowed to enter my home at any time?

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General Support

How do I renew my lease?

The utilities at my home were not set up when I moved in-what are the next steps?

Where can I park?

How do I get my mail?

My front door lock isn't working, what should I do?

Can I make alterations to my room during my lease?

Can multiple people occupy a bedroom?

Do I need renter's insurance to rent a room with Alcove?

What is included in my move-in fee?

How do I renew my lease?

What is Alcove's Late Rent Policy?

My personal belongings were damaged while living in an Alcove home, what should I do?

I believe illegal activity is occurring within my home. What can I do?

Do you provide moving services for tenants?

Can I switch rooms during my lease?

How do I receive more information about my move-in?

Can I give feedback on new Housemate Applications if I am a current tenant?

Are service and Emotional Support Animals (ESA) allowed?

What do I need to provide to Alcove to approve my Service Animal or ESA?

How can I contact Alcove if I need help with something?

What are some Housemate Conflict Resolution Strategies?

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Early Lease Termination and Security Deposits

When will my security deposit be returned?

Maintenance Issues and Requests

My front door code isn't working. What should I do?

My garbage disposal isn't working. What should I do?

My sink is clogged, what should I do?

Who do I contact if I have a maintenance request?

What should I do if my power goes out?

What if my internet goes out?

What if I lose my Front Door Key or Bedroom Key?

Who takes care of pests at the home?

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