--- title: How can I contact Alcove if I need help with something? description:   In the case of emergency, health crises, danger, illegal activity (including drug use), violence, or threats of violence, call the appropriate law enforcement offices ASAP Alcove's Tenant Support Te --- [Skip to content](https://help.alcoverooms.com/how-can-i-contact-alcove-if-i-need-help#main-content) [![logotypesvg](https://help.alcoverooms.com/hubfs/logotypesvg.svg)](https://alcoverooms.com) Open main navigation Close main navigation - [Visit Alcove](https://alcoverooms.com/) [Visit Alcove](https://alcoverooms.com/) Welcome to Alcove. How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.alcoverooms.com/?hsLang=en) 2. [FAQ for Tenants](https://help.alcoverooms.com/faq-for-tenants?hsLang=en) 3. [General Support](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#general-support) # How can I contact Alcove if I need help with something? Alcove's Tenant Support Team is here to help. We have team members covering communication lines 7 days a week from 9AM - 5:30PM (excluding national holidays). There are a number of ways to contact our team based on your needs: **Property and Maintenance Related Issues and Questions**: Create a [Support Ticket](https://alcoverooms.com/renter-support/tickets) and we will share the request with your landlord/property manager. Landlords and property managers are ultimately responsible for completing repairs once notified via support ticket. **Renewals, Room Switch Requests, and Early Lease Termination Requests:** Head to your [My Alcove Portal](https://alcoverooms.com/my-alcove) then "Move out Options" and follow the prompts to submit a renewal, room switch, or early lease termination request. If you have any specific questions before submitting your request, please email support@alcoverooms.com. **Rent Payments and Schedule**: Information regarding rent payments and how to update your payment method can be found on the [Billing Page.](https://alcoverooms.com/billing.) For any specific questions regarding a rent payment or your rent schedule, please email support@alcoverooms.com. **Housemate and Landlord Interpersonal Issues:** As stated in the lease, we ask that in the case of an interpersonal issue with a housemate or a landlord, that the parties have a direct conversation and make a good faith effort to come to a resolution on their own. If, after attempting to resolve independently fail, we ask that you email the support team and provide the specific issue at hand, attempts (with dates) to resolve between housemates, and what outcomes came from these conversations. The support team will then review and reach out with next steps.  **General Questions:** You can: - Email us at [support@alcoverooms.com](mailto:support@alcoverooms.com) or - Text or call us at (919) 925-5755 to speak with a member of our support team (7 days a week from 9AM - 5:30PM) *Note: For emergencies, including health crises, immediate danger, illegal activity, violence, or threats of violence, please contact the appropriate law enforcement authorities.*   - [FAQ for Applicants / Prospective Tenants](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#main-content) - [What's Alcove?](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#whats-alcove) - [Application Process](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#application-process) - [Application & Platform Fees](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#application-platform-fees) - [Getting Settled](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#getting-settled) - [Application criteria and requirements](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#application-criteria-and-requirements) - [International Applicants](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#international-applicants) - [FAQ for Tenants](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#main-content) - [Onboarding and Move In](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#onboarding-and-move-in) - [Access and Lockouts](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#access-and-lockouts) - [General Support](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#general-support) - [Property Information](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#property-information) - [Maintenance Issues and Requests](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#maintenance-issues-and-requests) - [Early Lease Termination and Room Switches](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#early-lease-termination-and-room-switches) - [Security Deposits and Tenant Caused Damages](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#security-deposits-and-tenant-caused-damages) - [Rent Payments](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#rent-payments) - [Utilities](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#utilities) - [Emergency Preparedness](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#emergency-preparedness) - [Lease Renewals](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#lease-renewals) - [Rental Assistance](https://help.alcoverooms.com/faq-for-tenants?hsLang=en#rental-assistance) - [FAQ for Owners / Property Managers](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#main-content) - [General Info.](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#general-info) - [Per-Bedroom Leasing](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#per-bedroom-leasing) - [Fees and Payments](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#fees-and-payments) - [Managing My Property](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#managing-my-property) - [Safety & Screening](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#safety-screening) - [Property Setup](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#property-setup) - [Home Owner Associations](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#home-owner-associations) - [Alcove Services & Support](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#alcove-services-support) - [Resolution Center](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#resolution-center) - [Managing Deposits](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#managing-deposits) - [Roommate Management](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#roommate-management) - [Delinquency & Evictions](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#delinquency-evictions) - [Reimbursement Requests](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#reimbursement-requests) - [Listing & Reviews](https://help.alcoverooms.com/faq-for-owners-property-managers?hsLang=en#listing-reviews) - [FAQ for Service Vendors](https://help.alcoverooms.com/faq-for-service-vendors?hsLang=en) - [Alcove Policies](https://help.alcoverooms.com/alcove-policies?hsLang=en#main-content) - [Lease term policies](https://help.alcoverooms.com/alcove-policies?hsLang=en#lease-term-policies) - [General policies](https://help.alcoverooms.com/alcove-policies?hsLang=en#general-policies) - [Repairs](https://help.alcoverooms.com/alcove-policies?hsLang=en#repairs) - [Payments](https://help.alcoverooms.com/alcove-policies?hsLang=en#payments) - [Roommate Policies](https://help.alcoverooms.com/alcove-policies?hsLang=en#roommate-policies) - [Roommate Lease Violations](https://help.alcoverooms.com/alcove-policies?hsLang=en#roommate-lease-violations) - [Pets](https://help.alcoverooms.com/alcove-policies?hsLang=en#pets) - 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