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Landlord Applicant Questions on Alcove

Ask applicants follow-up questions directly in Alcove and keep responses organized in one place.

Landlord Applicant Questions allows homeowners to request additional information from an applicant within the application review flow before making an approval decision.

This lets you request clarification while keeping communication saved as part of the application record. It eliminates back-and-forth texts, emails and calls. Alcove will also send automatic reminders and follow-ups to collect responses from applicants.

When start, go to your Tenants Page, open the application, go to the relevant section of the applicant’s profile, and click the button to ask the applicant question

www.alcoverooms.com_manager_tenants_viewingApplicationId=0e0b8bae-392d-48d1-80f9-9586d1426053-1Ask the Applicant a Question www.alcoverooms.com_manager_tenants_viewingApplicationId=0e0b8bae-392d-48d1-80f9-9586d1426053 (1)

Question Categories

How it works: Step by step

When you open the request flow, you will be asked to:

  1. Select which category of the question you are asking about
  2. Choose the reason for the request
  3. Add a message with any additional details for the applicant
  4. Submit the request
www.alcoverooms.com_manager_tenants_viewingApplicationId=0e0b8bae-392d-48d1-80f9-9586d1426053 (2)

Reason for request

 www.alcoverooms.com_manager_tenants_viewingApplicationId=0e0b8bae-392d-48d1-80f9-9586d1426053 (4)

Additional Details

After submission, the applicant will be notified. You will receive an email notification when they respond, and you can track the status from the application review page.

www.alcoverooms.com_manager_tenants_viewingApplicationId=38ed40b2-b0d4-47b5-8e9a-ecec344a079a

Application Questions Status

What you can ask about

For each application, you will be able to request additional information for the following categories: 

  • References
  • Rental history
  • Pets
  • Guarantors
  • Photo ID
  • Credit
  • Screening and background
  • Income and employment details

Each request also includes a free text field so you can explain exactly what information you need from the applicant.

Important note for screening-related requests

Applicants cannot view their screening report directly. If you are asking a question related to credit, background, or screening, be sure to describe the issue clearly in your message so the applicant has enough context to respond.

For example, instead of saying:

“Please clarify your report”

it is better to say:

“Please provide more details about the payment history issue related to the Chase Credit account that appeared in your screening report between June 2025 and August 2025.”

What happens after you send a request

Once you submit a request:

  • the applicant is notified
  • they can respond with the requested clarification or information
  • you will receive an email notification when they reply
  • you can return to the application page to continue reviewing or make a decision on their application

This allows you to gather additional context without leaving the platform or managing follow-up manually outside Alcove.

If you have any questions, please email partner@alcoverooms.com or click “Contact Partner Support” in the top right corner of your account.