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FAQ for Tenants
You've moved in to your Alcove. What comes next?
Onboarding and Move In
Access and Lockouts
General Support
- How can I submit feedback on a potential housemate?
- Where can I park?
- Can multiple people occupy a bedroom?
- My personal belongings were damaged while living in an Alcove home, what should I do?
- I believe illegal activity is occurring within my home. What can I do?
- Do you provide moving services for tenants?
- What do I need to provide to approve my Service Animal or ESA?
- How can I contact Alcove if I need help with something?
- What are some Housemate Conflict Resolution Strategies?
- How does the tenant referral program work?
- When Does a Tenant Get Charged a Service Cost?
- Maintenance Issues and Rent Payments
- Can I manage/reduce text or email communications that I receive from Alcove?
- Reimbursement Requests to Landlord (For Tenants)
Property Information
- What types of locks does Alcove use?
- Does Alcove provide a fully furnished kitchen?
- What are the House Rules?
- Is smoking allowed in the home?
- Is the landlord or Alcove allowed to enter my home at any time?
- How do I get my mail?
- Can I make alterations to my room during my lease?
- What types of furniture do Alcove listed homes come with?
Maintenance Issues and Requests
- How do I change the air filter in my home?
- My garbage disposal isn't working. What should I do?
- My sink is clogged, what should I do?
- Who do I contact if I have a maintenance request?
- What should I do if my power goes out?
- What if my internet goes out?
- Who takes care of pests at the home?
- What should I do if my roommates damage the common area?
- How can I see the details of upcoming maintenance appointments and services in my home?
- Where can I find the details of an upcoming service in my home?
- What happens if a tenant denies entry to a vendor/landlord during a scheduled service appointment?
Early Lease Termination and Room Switches
Security Deposits and Tenant Caused Damages
Rent Payments
- I'm running into financial difficulty and am having trouble paying rent. Is there anything you can do?
- What payment methods do you accept for rent?
- What is Alcove's Delinquent Rent Policy?
- I can't connect my bank account for rent payments-what should I do?
- How can I update my payment method?
- My rent payment was blocked by my bank, what should I do?
- How can I retry my rent payment?
- My payment is pending at my bank, but I want to retry it. What should I do?
- Can I turn off automatic rent payments on my account?
- Can I cancel a pending rent payment?
- I need to pay rent after the due date-can I pause the automated payment and retry my payment later?
- I have a rent credit on my account-why is it not showing up on my billing page or my rent schedule?
- Disputed Payments
- Can I pay my rent with a credit or debit card?
- My rent was charged to the wrong payment method-can you refund my rent so I can pay it with another payment method?
Utilities
- How can my housemates and I lower our utility usage?
- What internet speed is provided?
- What utilities are included in my rent payment?
- Utility Issues and Utility Outage Policy
- A utility overage was caused by a maintenance issue that has not been resolved. What should I do?
- My property lost power, what can I do?
- I have a bad internet connection, how can I improve the connection?
- Can I add additional utilities to my home during my lease?
- If I use less that the utility limit in my lease agreement, will I be refunded or credited for that amount?
- Can I request a copy of the utility bill that resulted on an overage charge on my account?
- Will I still be charged for a utility overage if I barely use the utilities?
- I was just charged a utility overage invoice. Why have I never been charged this before?
- I received an invoice for a utility overage. Will I receive a late fee if I can't pay a utility overage invoice when it is charged?