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Removing a property from Alcove

When a property is being removed from the platform, a decommission date is set for the day after the last tenant's lease ends. Services can be scheduled directly on the platform via the Alcove Vendor Marketplace to assist in the process. 

Any damages beyond normal wear and tear may be deducted from the tenant’s security deposit. A detailed invoice outlining all work completed and the associated damages must be submitted to the tenant through Alcove.

Alcove is able to provide two services to be completed during the turnover period. The landlord is financially responsible for services scheduled unless otherwise indicated.

  1. Pre-Decommission Inspection
  2. Property Turnover Service or Receipt of Property Turnover

🔎The Pre-Decommission Inspection is automatically scheduled for the landlord approximately 90 days before the decommission date. The results of this inspection can be used to determine optional services through Alcove's Vendor Marketplace and to discuss any damages or maintenance needs with tenants prior to their departure.

🔎The Property Turnover Service is a standard full-home cleaning and final inspection. Pricing is based on the number of bedrooms and the overall size of the home. Landlords should schedule this service after the decommission date. If additional services are being completed through Alcove’s Vendor Marketplace, Alcove recommends that the Property Turnover Service be scheduled last to ensure the most up-to-date and accurate photos of the property.

🔎Landlords may also instead schedule a Receipt of Property Turnover. This option does not include cleaning; it is a final inspection of the home with photos. The landlord is responsible for scheduling this service directly.

Vendor Services after the Decommission date

Alcove’s Vendor Marketplace connects landlords with vetted service providers to complete additional turnover tasks. Landlords are responsible for all service payments. Optional services available through the Alcove Vendor Marketplace include:

  • Painting (room and full home)
  • Junk Removal
  • Movers 
  • Carpet Cleaning*
  • Small General Repairs
    • Wall patching, cabinet or hinge repair, door replacement, etc.
    • Alcove currently does not support licensed professionals like electricians and plumbers.

💡*Scheduling Tip: Alcove recommends scheduling Carpet Cleaning after all other optional services so the carpets have sufficient time to dry.

Tenant Security Deposit

Any damages beyond normal wear and tear may be deducted from the tenant’s security deposit. A detailed invoice outlining all work completed and the associated damages must be submitted to the tenant through Alcove.

Documentation is evidenced via photos uploaded in the job reports that are attached to the pre-decommission inspection and the property turnover service ticket.

Regular painting after a tenant vacates is typically treated as routine property maintenance and cannot be charged to the tenant, unlike repairs for excessive damage beyond normal wear and tear.

When normal wear and tear is identified at move-out, Alcove can coordinate room painting for a fee (labor + paint). Owners are not obligated to use Alcove’s painting vendors and may arrange their own services if they prefer.

Example of a Property Turnover

Below is an example timeline a landlord can use to schedule property turnover services. Alcove recommends allowing approximately 3-5 days to complete all required tasks and ensure the property is ready to be shown to prospective tenants. This timeframe may vary based on factors such as the length of the previous tenancy, how long it has been since the last updates or maintenance, and the extent of any damage beyond normal wear and tear.

Note: The following is one example. There are many ways to schedule services based on your specific needs.

Decommission date: 5/15

In this example, the landlord wants to schedule painting for Bedrooms 2 and 3, carpet cleaning for Bedroom 1, and the Property Turnover Service.

The services are scheduled in this order:

5/16-5/17: Painting - Bedrooms 2 and 3

5/18-5/19: Carpet cleaning - Bedroom 1

5/20: Property Turnover Service

💡Scheduling Tip: Alcove recommends allowing a window of at least 3-5 business days to complete all tasks. To ensure Alcove’s vendors can view and accept these jobs, we suggest creating the service requests at least 14 days in advance. In the example above, the landlord should submit the service requests no later than 5/1 to optimize claim timing on the services.