Upon move in, all tenants receive a front door code, a front door key, and a bedroom key. We understand that things happen, and if either the front door or bedroom key is misplaced or lost during the course of the lease and a tenant is unable to access their home, we suggest taking the following steps to gain access:
Front Door Access: Your electronic access code can be found at the top of your MyAlcove Portal as long as your lease is active.
Immediate Access Needs
1. If immediate access is needed, call a trusted locksmith company to gain access to your home/room. The tenant will be responsible for the payment of this service. A few of Alcove's recommended locksmiths are below:
Atlanta
Atlanta Locksmith LLC
(770) 400-9781
https://atlantalocksmith911.com/
Nonstop Local Locksmith Atlanta
(678) 801-6077
All Keys Locksmith Atlanta GA
(770) 878-2423
http://www.allkeysatlanta.com/
Charlotte
E.S. Locksmith
704-840-2555
24hr Discount Locksmith
704-904-4967
https://www.thediscountlocksmith.com/
Trilock Locksmith
(980) 833-4484
Durham
A-1 Lock and Safe of North Carolina
919-471-1111
Durham Locksmith
(919) 769-3432
https://www.durhamnclocksmith.com/
ASAP Locksmith Durham
(919) 371-0718
https://locksmithindurham.com/
Raleigh
A-1 Lock and Safe of North Carolina
919-471-1111
A Carolina Locksmith
(919) 608-3694
https://carolinalocksmith.com/
Raleigh Locksmith Service
919-846-9300
Non-Urgent Access Needs
2. Submit a support ticket through your Alcove Support Portal. We will get to the request within 48 hours and schedule a field technician to drop off a new set of keys. All lockouts that require a field technician will result in a $50.00 charge to the tenant's billing portal.
All keys must be returned upon move out. Any keys not returned upon move out will result in a $50 deduction from the tenant's security deposit.