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What Should I Do if the Internet/Wifi Stops Working?

Internet disruptions can happen for a variety of reasons. Before submitting a support ticket in your portal, please complete the troubleshooting steps below.

  1. Check for a Local Outage: There could be an outage in your area. Use mobile date to search "Internet outage in my area" and enter your address if prompted
    1. You can also check your provider's website or app directly for any outage information
  2. Check the Modem and Router: Locate the modem and router in your home and confirm that both devices are plugged in and power lights are on. 
  3. Power Cycle the Equipment: Restarting the equipment resolves most connection issues
    1. Unplug both the modem and router from the wall
    2. Wait 2-3 minutes
    3. Plug modem back in first
    4. Wait until it fully powers on and all normal lights stablize
    5. Plug the router back in
    6. Wait a few minutes to test your connection
  4. Submit a support ticket: If the steps above do not resolve the issue, submit a ticket in your Support Portal (one ticket per issue) for your landlord's review and next steps. The landlord may need to contact the service provided and coordinate a technician visit.