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What if my internet goes out?

There could be a number of issues for why the home's wifi isn't working. Here are a few steps to get you connected:

  1. Check to see if there is an internet outage in your area. The easiest way to do this is search on your phone "Internet outage in my area" and enter your address if needed.
  2. Locate the modem and router in your home and ensure they are both connected and powered on. If they will not power on, test to make sure the power outlet is working.
  3. Power cycle the modem and router by unplugging and replugging them into the wall. Wait a few minutes and see if your device will connect.
  4. If the above steps don't work, you might need to call a service technician. Please submit a support ticket in your portal here. Our support team will then reach out to your service provider and set up an appointment on your behalf.