The Alcove Property setup shift is an automatically scheduled and required service for all Alcove homes.
Once the first bedroom lease is countersigned, the Alcove platform handles of all tasks related to access via the vendor marketplace. Typically, the shift will be completed within 5-7 days of the first tenant lease signed or the Date Available for Move-In, whichever is later.
For more detailed information, please refer to your Manage Listing -> onboarding section.
The following work is covered during the New Property Setup shift:
- Alcove will purchase the front door electronic keypad, lockbox, and individual bedroom electronic locks for your property, shipping them either to your residence or a secure location.
- Please note that Alcove does not store hardware. Instead, the hardware is delivered to your home before the shift, usually within 2-3 days of the scheduled date.
- From there, our designated vendor(s) will install these devices at the property and uplaod the access codes for each. These codes will be made available in your portal, ensuring you can retrieve them whenever needed.
- All original front door and bedroom door hardware is removed during the installation. Original hardware is kept at the property; you will find more information in the Job Report for the service.
- Additionally, Alcove will provide access codes to tenants on their scheduled move-in date. There is no need to provide access directly to your tenants.
- Codes are always accessible in the Access codes section of your listing dashboard
- Finally, the vendor will place room numbering stickers on each bedroom door. This helps tenants easily identify their assigned rooms when moving in. Once everything is done, a job report will be provided for your review.
What is the process for changing access codes when a tenant moves out?
As part of our automatic tenant turnover service, Alcove will order the assigned vendor to change the access codes for the front door and bedroom locks. This is done to prevent the previous tenant from having access to the property and to ensure that the new tenant can enter securely. The access codes are updated and can be easily accessed on your Manage Access page.