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Help Center

FAQ for Owners / Property Managers

FAQ for Owners / Property Managers

Learn everything about listing, leasing and managing your property on Alcove.

How long will it take to fill my home with Alcove?

What is Alcove's Marketing and Lease Up Process?

General Info.

What is the Alcove listing and leasing process?

What is the process for declining an applicant?

What are assistance animals? What are my obligations as a housing provider?

What is the lease approval process, and who is on the lease?

Do I have to list exclusively with Alcove? What are the terms?

How does the Realtor Referral program work?

How do I set up Marketing Materials and Inspection on Alcove?

Can I live in the property as a homeowner?

What are Alcove and the Landlord's responsibilities in managing the property?

Can I rent my bedrooms with no private bathrooms?

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Per-Bedroom Leasing

Why rent by the bedroom?

How frequently do housemates turnover?

Where can I find copies of my lease agreements?

How do I deny an applicant?

I have approved an applicant, what's next?

How do I turn on smart pricing?

How should I price my property listing?

Landlord-Applicant Negotiations: Submit Counter

Adding Promos: 1st Month's Discount

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Fees and Payments

How do I get paid as the homeowner or property manager?

Are there any fees to me as a homeowner?

How do security deposits work as a homeowner or property manager?

Tenant Payments Page Guide

Managing My Property

Access Packages

How to find and schedule a 3rd party service provider through the Alcove Service Portal

How Do I Contact My Tenants?

What Options are available for booking and scheduling Services or Maintenance Visits within Alcove's Service Portal?

How Do I Alert Tenants that I, or my Vendor, will be at the Property for a Service/Maintenance Visit?

Can you Recommend good repair and maintenance service providers?

How Do I Reschedule or Cancel a Service/Maintenance Visit at My Property?

Who should I hire to have my property cleaned?

How best to manage the utilities of your Alcove property

Can I Book Lawn Care Services through the Alcove Services Portal?

What can I do if a tenant refuses to vacate the property at the end of their lease?

Does Alcove Cover Vacancy Costs Between Signed Leases?

Removing a property from Alcove

What are my options if I want to sell my home that has Alcove tenants?

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Safety & Screening

Renters Insurance on Alcove

Income and Employment Verification on Alcove

Manual Follow-Up: What should I ask during a rental verification?

Automated Rental References on Alcove

What is the application process for potential housemates?

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Property Setup

Furnishing Your Property - Owner Self Furnish

What should I do if I don't have a washer and dryer?

First Lease Signed - What's Next

What is meant by Move-In Ready?

Property Setup - Shared Space Furniture

Property Setup - Utilities

How to edit the Resident Guide for your Property

Alcove lock setup - New Property Setup

What if my bedrooms are already furnished? Should I expect a higher rent?

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Home Owner Associations

What do I do if my HOA claims I am breaking their Covenants by Renting through Alcove?

I received a notice of HOA Violation due to Property Appearance or Management

I received a Violation Notice from my HOA regarding Short-Term Leases

Does Alcove work in HOA neighborhoods?

Alcove Services & Support

How is Alcove involved once the home is rented?

What actions does Alcove take as each tenant's lease comes to an end?

How does Alcove assist if a tenant fails to pay rent on time and becomes delinquent?

What is a Tenant Turnover Service? And when is it scheduled for my property?

How do tours work on Alcove?

How does Alcove market my home?

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Resolution Center

How the Resolution Center Handles Lease Modification Requests

Managing Deposits

Deposit Returns on Alcove

How is 'Total tenant deposits held' calculated?

Security Deposit Deductions - What is allowed?

Delinquency & Evictions

Managing and Executing Evictions for Delinquent Tenants

State, County Information for Eviction Filings

What is a Writ of Possession and when is it executed?

What happens if a tenant is consistently delinquent?

Alcove's Outstanding Balance Process

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Legacy Model Transition

Leasing Model Transition Information

What is the Alcove Lease Guarantee? (LEGACY model)