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Help Center

FAQ for Tenants

FAQ for Tenants

You've moved in to your Alcove. What comes next?

What happens if a tenant denies entry to a vendor/landlord during a scheduled service appointment?

Can I pay my rent with a credit or debit card?

My rent was charged to the wrong payment method-can you refund my rent so I can pay it with another payment method?

Onboarding and Move In

How do I move in to my Alcove home?

Can I come see a room or tour the home before signing a lease?

How do I receive more information about my move-in?

Do I need renter's insurance to rent with Alcove? What are the steps?

General Support

How can I submit feedback on a potential housemate?

Where can I park?

Can multiple people occupy a bedroom?

My personal belongings were damaged while living in an Alcove home, what should I do?

I believe illegal activity is occurring within my home. What can I do?

Do you provide moving services for tenants?

What do I need to provide to approve my Service Animal or ESA?

How can I contact Alcove if I need help with something?

What are some Housemate Conflict Resolution Strategies?

How does the tenant referral program work?

When Does a Tenant Get Charged a Service Cost?

Maintenance Issues and Rent Payments

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Property Information

What types of locks does Alcove use?

Does Alcove provide a fully furnished kitchen?

What are the House Rules?

Is smoking allowed in the home?

Is the landlord or Alcove allowed to enter my home at any time?

How do I get my mail?

Can I make alterations to my room during my lease?

What types of furniture do Alcove listed homes come with?

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Maintenance Issues and Requests

My front door code isn't working. What should I do?

How do I change the air filter in my home?

My garbage disposal isn't working. What should I do?

My sink is clogged, what should I do?

Who do I contact if I have a maintenance request?

What should I do if my power goes out?

What if my internet goes out?

What if I lose my Front Door Key or Bedroom Key?

Who takes care of pests at the home?

Changing Batteries-Keyless Bedroom Locks

Changing Batteries-Keyless Front Door Locks

What should I do if my roommates damage the common area?

How can I see the details of upcoming maintenance appointments and services in my home?

Where can I find the details of an upcoming service in my home?

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Early Lease Termination and Room Switches

I need to move out and end my lease early, what do I need to do?

I'm an active duty military member and have been called in for duty. What happens to my lease?

Can I switch rooms during my lease?

Security Deposits and Tenant Caused Damages

When will my security deposit be returned?

How do I dispute a deposit return amount by the Landlord?

Rent Payments

I'm running into financial difficulty and am having trouble paying rent. Is there anything you can do?

What payment methods do you accept for rent?

What is Alcove's Late Rent Policy?

I can't connect my bank account for rent payments-what should I do?

How can I update my payment method?

My rent payment was blocked by my bank, what should I do?

How can I retry my rent payment?

My payment is pending at my bank, but I want to retry it. What should I do?

Can I turn off automatic rent payments on my account?

Can I cancel a pending rent payment?

I need to pay rent after the due date-can I pause the automated payment and retry my payment later?

I have a rent credit on my account-why is it not showing up on my billing page or my rent schedule?

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Utilities

If I use less that the utility limit in my lease agreement, will I be refunded or credited for that amount?

Can I request a copy of the utility bill that resulted on an overage charge on my account?

Will I still be charged for a utility overage if I barely use the utilities?

I was just charged a utility overage invoice. Why have I never been charged this before?

I received an invoice for a utility overage. Will I receive a late fee if I can't pay a utility overage invoice when it is charged?

How can my housemates and I lower our utility usage?

What internet speed is provided?

What utilities are included in my rent payment?

Utility Issues and Utility Outage Policy

A utility overage was caused by a maintenance issue that has not been resolved. What should I do?

My property lost power, what can I do?

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Emergency Preparedness

What do I need to know in advance of inclement or dangerous weather in my area?

Lease Renewals

How do I renew my lease?

Are there any fees associated with renewing my lease?

Why did my rent go up when I applied to renew my lease?

Rental Assistance

Financial Assistance for Tenants in North Carolina

Financial Assistance for Tenants in Georgia

Financial Assistance for Renters in Texas