Help Center

Back to home

Help Center

FAQ for Tenants

FAQ for Tenants

You've moved in to your Alcove. What comes next?

What happens if a tenant denies entry to a vendor/landlord during a scheduled service appointment?

What payment methods do you accept for rent?

Onboarding and Move In

How do I move-in to my Alcove home?

Can I come see a room or tour the home before signing a lease?

How do I receive more information about my move-in?

Do I need renter's insurance to rent with Alcove?

General Support

How can I submit feedback on a potential housemate?

Where can I park?

Can multiple people occupy a bedroom?

How do I renew my lease?

My personal belongings were damaged while living in an Alcove home, what should I do?

I believe illegal activity is occurring within my home. What can I do?

Do you provide moving services for tenants?

Can I give feedback on new Housemate Applications if I am a current tenant?

What do I need to provide to approve my Service Animal or ESA?

How can I contact Alcove if I need help with something?

What are some Housemate Conflict Resolution Strategies?

How does the tenant referral program work?

When Does a Tenant Get Charged a Service Cost?

See more

Property Information

What types of locks does Alcove use?

Does Alcove provide a fully furnished kitchen?

What are the House Rules?

Is smoking allowed in the home?

Is the landlord or Alcove allowed to enter my home at any time?

How do I get my mail?

Can I make alterations to my room during my lease?

What types of furniture do Alcove listed homes come with?

See more

Maintenance Issues and Requests

My front door code isn't working. What should I do?

How do I change the air filter in my home?

My garbage disposal isn't working. What should I do?

My sink is clogged, what should I do?

Who do I contact if I have a maintenance request?

What should I do if my power goes out?

What if my internet goes out?

What if I lose my Front Door Key or Bedroom Key?

Who takes care of pests at the home?

Changing Batteries-Keyless Bedroom Locks

Changing Batteries-Keyless Front Door Locks

See more

Early Lease Termination and Security Deposits

When will my security deposit be returned?

I need to move out and end my lease early, what do I need to do?

I'm an active duty military member and have been called in for duty. What happens to my lease?

Can I switch rooms during my lease?

Rent Payments

I'm running into financial difficulty and am having trouble paying rent. Is there anything you can do?

Utilities

If I use less that the utility limit in my lease agreement, will I be refunded or credited for that amount?

Can I request a copy of the utility bill that resulted on an overage charge on my account?

Will I still be charged for a utility overage if I barely use the utilities?

I was just charged a utility overage invoice. Why have I never been charged this before?

I received an invoice for a utility overage. Will I receive a late fee if I can't pay a utility overage invoice when it is charged?

How can my housemates and I lower our utility usage?

What internet speed is provided?

What utilities are included in my rent payment?

The utilities at my home were not set up when I moved in-what are the next steps?

A utility overage was caused by a maintenance issue that has not been resolved. What should I do?

My property lost power, what can I do?

See more

Emergency Preparedness

What do I need to know in advance of inclement or dangerous weather in my area?