As a Homeowner, if a Housemate has engaged you via the platform, you must not attempt to circumvent the fees payable to Alcove by trying to offer to lease the Home to the Housemate outside of the Service. Offers of this nature circumvent Alcove’s fee structure and are a potential fraud risk for Housemates and Homeowners. Some examples of off-Site communications include:
- Entering personal contact information, such as website addresses, fax numbers, phone numbers or email addresses, in any part of the Site in a manner that may allow a Housemate to contact you outside of the Site, unless the contact information is directly provided by Alcove or the support team.
- Requesting that a Housemate pay for the lease outside of the Service.
Homeowners are prohibited from placing non-Alcove tenants in a property or removing a home from the platform as long as there is an active lease with an Alcove tenant. If a homeowner chooses to end their relationship with Alcove during a lease agreement, the homeowner must seek full consent from the current housemates and fulfil the obligation of paying an early termination fee of three (3) months rent to Alcove in accordance with the landlord lease cancellation policy.
As a Housemate, you agree that you shall not engage in any activity that induces a Homeowner to take any action prohibited by this Section (such as by offering to pay a Homeowner outside of the payment mechanisms of the Service).
If a Housemate decides to end their lease early, they must adhere to our policy on early lease termination, which includes applicable fees.
In the event of repeated or severe violations, we may suspend or permanently deactivate a person’s account.