Guest Violations

The following section outlines various types of evidence that can be used to issue a leasing violation related to tenant guest violations.

Guests: Roommates agree that no more than 2 guests per roommate may be permitted at any given time, unless explicitly approved by other roommates. The roommates are liable any violations arising from their guests. (Page 3).

Overnight Guests: Although the Roommates understand that from time to time overnight guests will be staying at the dwelling, this privilege may not be abused. Overnight guests are not permitted to become de facto residents, whereby they utilize the benefits of any of the other Roommates but are not paying rent. Guests are permitted for three nights stays per 7 day rolling basis. (Page 3)

Soft Evidence	Description
General complaint	A formal complaint sent to Alcove directly from a roommate or landlord. This may be submitted in a support ticket or by emailing the support team. Must include a specific tenant responsible.
Messages	Screenshots of texts or messages indicating that a roommate or group of roommates are responsible for pet messes or have not taken shared cleaning responsibility, sent through texts or instant messaging apps. Must show the date and person responsible.
Landlord inspection	Details from a self-inspection report conducted by the landlord, indicating lease violations.
Hard Evidence	Description
Alcove inspection report	Alcove vendor has found clear evidence of unauthorized occupant/ long term guest and has documented it in the report.
Photos and videos	Photos/videos submitted showing violations of overnight guest violations. Photos must be timed stamped to show that person has been there for more than 3 consecutive days.

FAQ: Overnight Guest Policy Violation

Q: What should I do if I suspect a roommate has violated the overnight guest policy by moving in a long-term guest?

A tenant should submit a complaint via email or support ticket to Alcove Support, detailing the situation and the tenant responsible.

Q: What happens after I submit a complaint?

Alcove will respond promptly, categorizing the complaint as falling under the 'soft evidence' category.
Alcove will conduct an investigation to gather further, hard evidence. This may include contacting other roommates for additional information and reaching out to the landlord. Depending on the severity and specifics of the case, we may also schedule an inspection on behalf of the landlord to conduct a walkthrough of the property to collect more evidence.

Q: What does Alcove require as evidence?

- Alcove will request additional hard evidence.
  - Hard Evidence: Alcove inspection confirming that the tenant has moved someone in.
  - Soft Evidence: Pictures of the tenant's guest or their belongings in the property.
  - Basic Evidence: Screenshots of text conversations or multiple reports confirming the presence of a long-term guest.

Q: What happens once hard evidence is provided?

Alcove may issue a leasing violation warning or notice to quit to the tenant responsible and give them an opportunity to remove the long term guest.
Alcove will make the final determination on next steps based on the evidence.

Q: What if the lease violator doesn't adhere to the warning?

If the lease violator persists, Alcove will issue a final notice and may impose fines.
Alcove will make the final determination on next steps based on the evidence

Q: What if the tenant continues to violate the overnight guest policy?

If the tenant fails to adhere, Alcove may notify the Landlord and recommend that they file for eviction.
Should they proceed, Alcove will offer it's full cooperation and turnover all evidence gathered.
Tenant may receive a Notice to Vacate, which will give them 10 days to vacate the property before the eviction is filed.
Alcove will make the final determination on next steps based on the evidence.