Alcove's Tenant Support Team is here to help. We have team members covering communication lines Monday - Friday from 9:30AM - 5:30PM (except holidays). There are a number of ways to contact our team based on your needs.
Property and Maintenance Related Issues and Questions: Create a Support Ticket
and we will pass on the request to your landlord/property manager. Landlords and property managers are ultimately responsible for completing repairs once notified via support ticket.
Renewals, Room Switch Requests, and Early Lease Termination Requests: Head to your My Alcove Portal and click on the appropriate corresponding link on the left side menu. A support team member will follow-up with more info within 1 - 2 business days.
Rent Payments and Finance: Information regarding rent payments and how to update your payment method can be found on the Billing Page from your My Alcove Portal
Housemate and Landlord Interpersonal Issues: As stated in the lease, we ask that in the case of an interpersonal issue with a housemate or a landlord, that the parties have a direct conversation and make a good faith effort to come to a resolution on their own. If, after attempting to resolve independently fail, we ask that you email the support team and provide the specific issue at hand, attempts (with dates) to resolve between housemates, and what outcomes came from these conversations. The support team will then review and reach out to all parties involved to schedule a non-binding mediation call to come up with solutions moving forward.
In the case of emergency, health crises, danger, illegal activity (including drug use), violence, or threats of violence, call the appropriate law enforcement offices.
General Questions: You can email us at firstname.lastname@example.org or text us at (919) 925-5755 (this number does not accept inbound phone call at this time). You can expect a response within 1-2 business days.
Requesting a Phone Call: If you require a phone call from one of our support team members, please email us at email@example.com In the email, please include:
- "Call Requested" in the Subject Line
- Your availability during business hours over the next 3 business days
- Brief outline of the topic(s) you would like to discuss during the call
- Additional background pertinent to the situation and discussion
One of our support team members will follow-up confirming receipt of the request and proposing options for the call.