In the case of emergency, health crises, danger, illegal activity (including drug use), violence, or threats of violence, call the appropriate law enforcement offices ASAP
Alcove's Tenant Support Team is here to help. We have team members covering communication lines Monday - Friday from 9AM - 5:30PM (excluding national holidays). There are a number of ways to contact our team based on your needs.
Property and Maintenance Related Issues and Questions:
Create a Support Ticket and we will share the request with your landlord/property manager. Landlords and property managers are ultimately responsible for completing repairs once notified via support ticket.
Renewals, Room Switch Requests, and Early Lease Termination Requests: Head to your My Alcove Portal then "Move out Options" and follow the prompts to submit a renewal, room switch, or early lease termination request. If you have any specific questions before submitting your request, please email support@alcoverooms.com.
Rent Payments and Schedule: Information regarding rent payments and how to update your payment method can be found on the Billing Page. For any specific questions regarding a rent payment or your rent schedule, please email support@alcoverooms.com.
Housemate and Landlord Interpersonal Issues: As stated in the lease, we ask that in the case of an interpersonal issue with a housemate or a landlord, that the parties have a direct conversation and make a good faith effort to come to a resolution on their own. If, after attempting to resolve independently fail, we ask that you email the support team and provide the specific issue at hand, attempts (with dates) to resolve between housemates, and what outcomes came from these conversations. The support team will then review and reach out to all parties involved to schedule a non-binding mediation call to come up with solutions moving forward.
General Questions: You can email us at support@alcoverooms.com or text or call us at (919) 925-5755 to speak with a member of our support team.