How Do I Contact My Tenants?

Contact housemates through Alcove's Service Portal without having to share your personal email or phone number.

Alcove Landlords and Property managers can send a message via service portal ticket directly to the housemates to communicate any necessary information regarding property visits, service/maintenance visits, or any other situations the housemates should be aware of. This ticket can be updated as needed and service requests can be created directly from the ticket as well. Housemates are alerted to the message and are able to respond directly to the ticket. 

To create a ticket, navigate to your Manager Portal and select "Manage Listings". Once you have selected the desired property, click on the "Go to Service Portal" hyperlink on the right-hand side of the page:

Screen Shot 2022-11-04 at 2.16.54 PM

The next page will show all scheduled services at the property (if there are upcoming services). To contact the tenants, select "Contact Housemates":

Screen Shot 2022-11-04 at 2.22.07 PM

On the next screen, you will be prompted to confirm which property and housemates you wish to contact. Once selected, the message screen will appear. In the ticket summary section, provide a short title for the message/communication. In the description field, enter the details of your message. Once you have done so, click submit to send the communication to all current housemates at the property:
Screen Shot 2022-11-04 at 2.29.28 PM

Please note, all communication initiated by the Landlord/Property manager will be automatically marked as resolved. The status of the ticket may be edited to Open, Fix in Progress, or Resolved through "Post an Update". If you wish to reply to a housemate's response to the ticket, this can also be done by selecting "Post an Update" and entering the message:

Screen Shot 2022-11-04 at 2.32.02 PM-1