How Do I Contact My Tenants?

Contact housemates through Alcove's Service Portal without having to share your personal email or phone number.

Alcove Landlords and Property managers can send a message via service portal ticket directly to the housemates to communicate any necessary information regarding property visits, service/maintenance visits, or any other situations the housemates should be aware of. This ticket can be updated as needed and service requests can be created directly from the ticket as well. Housemates are alerted to the message and are able to respond directly to the ticket. 

To create a ticket, navigate to your Manager Portal and select "Manage Listings". Once you have selected the desired property, click on the "Service Requests" link on the top right-hand side of the page:


The next page is the Service Portal which will show all scheduled services at the property. To contact the tenants, select "Contact Housemates":

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On the next screen, you will be prompted to confirm which property and housemates you wish to contact. Once selected, the message screen will appear. In the ticket summary section, provide a short title for the message/communication. In the description field, enter the details of your message. Once you have done so, click submit. On the next screen, you will have the ability to add desired housemates to the ticket (all housemates or individuals):Screen Shot 2022-11-04 at 2.29.28 PM

Please note, all communication initiated by the Landlord/Property manager will be automatically marked as resolved. The status of the ticket may be edited to Open, Fix in Progress, or Resolved through "Post an Update". If you wish to reply to a housemate's response to the ticket, this can also be done by selecting "Post an Update" and entering the message:

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Need to add a pdf document, notice, or image? You can do so after creating the ticket and selecting "Post an update" as well. You then have the option to add images and documents which will be shared to the tenants on the ticket:

Questions or issues with contacting tenants? Contact