Deposit refunds are managed through Alcove's Resolution Center, where you can view, dispute, and negotiate deduction details.
Alcove manages deposit returns through our Resolution Center. Landlords must process deposit returns within 30 days, or provide interim accounting that extends the process to 60 days.
Once a deposit refund is initiated, you’ll receive an email from Alcove with the subject “Deposit Accounting Completed by Your Landlord.” This email will detail your Original Deposit, Charges/Deductions, and the Amount Owed to the Landlord.
To view details and dispute the return, follow these steps:
- Login and go to 'My Alcove' in the top right corner of your account.
- You will see the itemized deductions from your landlord and an option to open a dispute.
By submitting a dispute, you are requesting an increase in your deposit refund amount. You will need to provide evidence supporting your dispute.
After submitting your dispute and evidence, the landlord will be notified, and a Resolution Center case will be opened.
In the Resolution Center, the Landlord can:
- Accept the proposed deduction amount,
- Propose an alternative deduction amount, or
- Close the dispute.
If a resolution is reached, Alcove will facilitate any additional refunds or payments between you and the landlord.
If no resolution is reached, you can continue to negotiate through our platform or escalate the case to Alcove for a final decision. The decision by Alcove is final and must be adhered to by both parties. If dissatisfied, you may need to resolve the issue through legal proceedings.
Legacy leases
For legacy leases, the contract may vary. In the event of any conflict between the terms of your Lease Agreement and the Terms and Conditions, the Lease Agreement shall control. If you have any questions about legacy leases, please reach out to us by submitting a support ticket in your Alcove account or emailing us at support@alcoverooms.com.