Alcove Services & Support
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      3. Alcove Services & Support

      How do tours work on Alcove?

      In-person and virtual tours are managed through Alcove's on-demand property services, and are free for owners.

      Tours are managed through Alcove's on-demand property services. Starting from the available tour date, our team will coordinate all requested showings, during which a vendor will meet the applicant on-site.
      Note:
      • To enable tours, you must setup an access method via the 'Manage Access' page on the portal. 
      • Alcove vendors will direct all inquiries to the property site and are unable to address any questions regarding property or lease details.
      Our leasing support team handles any need for rescheduling or cancellations directly with the applicants and vendors. 
      Once a tour is scheduled:
      1. you will receive an email confirmation with the vendor's arrival time.
      2. The tour details will be accessible in your Service Portal, and you will also get notified once a vendor accepts the shift.
      3. Alcove manages all tour confirmations and follow-ups.
      After a tour, the vendor will provide a post-tour report which you can access in your Service Portal. 
      You can find detailed information on tours by accessing your onboarding page. Once you log in, select your property, and navigate to the onboarding section. Currently, tours are free to owners and paid for by Alcove.
       

      alcoverooms-com_manager_service_ticket_id=1d8424d7-1182-49fa-9327-59bbc3faf5b9-pngTour ticket within Service Portal 

      alcoverooms.com_manager_service_ticket_id=1d8424d7-1182-49fa-9327-59bbc3faf5b9 (1)Chat directly with vendor on ticket
      You can see the date of which tours are enabled by going to: Onboarding -> Marketing your listing -> Tour available date.
      This date is determined by the later date of 1) Access method added, 2) Date accessible for tours & inspection. To change the tour available date, please update the Date accessible for tours & inspection under the 'Complete your listing' section within onboarding.

      alcoverooms-com_manager_listings_ace60747-721c-4c87-a573-c1597eccc976 (3)-pngOnboarding: Complete your listing

      alcoverooms-com_manager_listings_ace60747-721c-4c87-a573-c1597eccc976 (4)-pngOnboarding: Marketing your listing