How do tours work on Alcove?

Tours are managed through Alcove's on-demand property services. Once the Tours Enabled (Access Provided) milestone is complete, our team will coordinate all requested showings, during which a vendor will meet the applicant on-site.Note:

• To enable tours during lease-up, add Marketing & Tours access in Alcove Manager under Access > Marketing & Tours. Before the first tenant lease is finalized, Access Management is view-only, so use the Marketing & Tours section to add or edit initial access for tours and marketing.
• Alcove vendors will direct all inquiries to the property site and are unable to address any questions regarding property or lease details.

Our leasing support team handles any need for rescheduling or cancellations directly with the applicants and vendors. Once a tour is scheduled:

1. you will receive an email confirmation with the vendor's arrival time.
2. The tour details will be accessible in your Service Portal, and you will also get notified once a vendor accepts the shift.
3. Alcove manages all tour confirmations and follow-ups.

After a tour, the vendor will provide a post-tour report which you can access in your Service Portal. You can track tour readiness in Property Onboarding. The onboarding timeline now includes Tours Enabled (Access Provided), Marketing Materials Service, and other milestones. Currently, tours are free to owners and paid for by Alcove. Before the first tenant lease is finalized, use Access > Marketing & Tours to add or edit initial access for lease-up. Once the property is in ongoing management, Access Management becomes editable for tenant access codes and access notes.