Alcove has a strong rent collection record, with an average collection rate of 99.4%*. Most rent payments are collected within 30 days, at a rate of 98.4%.* However, rent delinquencies can still occur. We assist owners in rent collection through a process specially designed for Alcove tenants.
Rent collection process:
- Rent is collected 15 days before the 1st of each month (e.g., April's rent is collected on March 15th).
- Between the 15th and 5th, Alcove's tenant operations team follows a 9-step collection process, including reminders, calls, texts, Pre-Notice to Pay or Quit, and more.
- For a detailed breakdown, please visit Alcove's Rent Collection Process
Filing Legal process:
If the above rent collection is unsuccessful, Alcove provides landlords with information for the summary ejectment process, including:
- Tenant's ledger
- Notices to vacate
- Countersigned lease
- Details on filing the complaint, magistrate summons, and Service Members Civil Relief Act documentation
- Recommendations on local law firms that can assist with the process for out of state landlords
- (if you are filing on your own without the use of a legal service) Await confirmation of your court date after the eviction is filed. If filing in person, the clerk should provide you with your court date upon filing. If you are filing online, court dates are generally confirmed within 1-2 business days via email.
- (if you are filing on your own without the use of a legal service) You'll need to serve the tenant via the proper legal channels, as well as notify the tenant of the court date using contact information in Leases & Tenants.
- Our Tenant Operations team will continue to reach out to the tenant through text messages, phone calls, and emails to facilitate timely payment.
- 1-2 days before the court date, if payment is still not complete, Alcove will schedule a vendor to ensure the tenant has vacated. If they have done so, they will also clean the bedroom and complete a turn service.
- If the tenant hasn't vacated, you will need to proceed with the hearing to regain possession of the bedroom (rare, <0.2% of tenants).
After tenant vacates:
Alcove will re-market and re-lease the bedroom at no additional cost, handling tours, inquiries, and providing new tenants with move-in checklists and access codes. New applications will be available in your Leases & Tenants tab as they apply.
Please note that this is a general summary for informational purposes, and our rent collection process may be updated from time to time
*Based on data from the 2021 May - 2023 May