The Resident Guide is the place to detail property information for your tenants
Alcove aims to provide a seamless and enjoyable experience for both tenants and landlords. One essential aspect of ensuring a harmonious living environment is having a comprehensive Resident Guide. This guide serves as a rulebook and essential resource for tenants, containing property-specific and community-specific information. In this article, we'll walk you through the process of editing the Resident Guide to include all the necessary details. Resident guides are made available for all tenants who have been approved and countersigned a lease on your property.
Step 1: Accessing the Resident Guide
Log in to your Alcove Rooms account.
Once logged in, navigate to the property in question from the manage listings page. From the property dashboard, select "Property Info" from the left-hand side menu and click on "Edit resident guide":
Step 2: Understanding the Importance of the Resident Guide
The Resident Guide is the best space to outline specific instructions for the tenants living in the property. You may also outline house rules, community regulations, and essential information for living in the home. Some suggestions of topics to include are; expectations regarding shared responsibilities & cleaning, common area usage, quiet hours, and any other important aspects of communal living. If you have community documents, trash collection schedules, or other documents you would like to share with housemates, you can attach documents to the guide. This ensures that all tenants are aware of their responsibilities, community guidelines, and property-specific rules.
Step 3: Publishing the Updated Resident Guide
Once the Resident Guide is complete, hit save to publish it on the Alcove Rooms portal for your tenants. Remember, the Resident Guide is a living document that may need updates from time to time. As the co-living community evolves, be open to refining the guide to ensure it continues to meet the needs of all residents.
Congratulations! You have successfully edited the Resident Guide for tenants. This comprehensive document will help create a cohesive living environment, promote understanding among residents, and contribute to a pleasant co-living experience for all. If you have any further questions or need assistance, don't hesitate to contact our support team.
Example Resident Guide Template:
Hello!
Welcome to your new home. Please see below for important property and community information. If you have any questions, concerns, or issues, please submit a support ticket via your portal.
Internet Information:
Network Name: SpectrumGuest Network Password: RDU2023!
Mail Information:
Mailbox located outside of home, no key required
Trash Information:
Trash collection is every Tuesday morning. Trash bins should be left at the curb for collection the night before collection day. After collection, bins should be returned to their space behind the home.
*Important Note* - After trash collection, trash bins must be removed from the curb and returned to the garage by the end of day Tuesday. If this is not done, the HOA may issue fines which will be charged to tenants.
Parking Information:
There are two parking spots in the garage and 2 spaces for 2 vehicles on the driveway. Housemates are to coordinate among themselves to avoid blocking vehicles depending on schedules. Visitor/guest parking is available by the pool.
*Important Note* - Under no circumstances are tenants or their guests to park on the grass or in the street. The HOA are extremely strict with this restriction, and if violations are noted (either for tenant themselves or their guests) they may issue fines which will be charged to the tenants responsible.
Pool Access:
A pool key has been provided with the property. Tenants are to share use of the key and return to the Alcove community drawer in the kitchen after each use.
Garage Openers:
Two garage openers have been provided with the property. Tenants are to share use of the garage openers & coordinate among themselves to best use in conjunction with parking
Lost Keys/Fobs/Access Cards:
If any mail key, access card, or key fob is lost, misplaced, or otherwise not returned at the end of the tenant's lease, the tenant responsible will be charged for replacement cost.
If you have questions or concerns about the Resident Guide, contact Alcove Partner Support.