What does Alcove consider delinquent (late) rent payments? How does our rent withdrawal process work when rent was not paid on time?
What is Delinquent Rent at Alcove?
We understand that oversights can happen when it comes to rent being paid on time! Our goal at Alcove is not only to set clear expectations of delinquent rent, but also to assist as much as possible when these oversights happen! Payment method can always be updated on your My Alcove Portal .
All cards (credit or debit) will be charged a processing fee on top of your rental payment. To avoid a card fee, connect a bank account to your Alcove portal.
Alcove DOES NOT accept any other forms of rental payment.
Rent is considered delinquent if the payment has not been completed 5 days past the original due date. At 5 days past the original due date the following will happen:
- A late fee will be posted on the tenant's account that is equal to 5% of the payment. This cannot be put towards rent or any other payments.
- A Notice to Pay Rent or Quit email and letter will be sent to the tenant. This gives the tenant ten days to pay rent or vacate the property. If neither is completed in the timeline allotted, the landlord has the option and is prompted to file a summary ejectment (eviction) with the county courthouse.
What if my rent fails after the first attempt?
Alcove will re-attempt to run your payment on an automatic, set schedule that cannot be paused. We will re-attempt your rent 3 days, 5 days and then 10 days after the first attempt was made if the payment continues to fail.
After the 10th day of no payment, there will be no more automatic re-attempts at withdrawing rent, but Alcove will attempt periodically based off conversations with tenants. After the 10th day of no payment, the Landlord is permitted to begin the eviction process via Summary Ejectment. This can only be resolved, by paying the full amount of delinquent payments prior to the eviction date. For more information on the eviction process see Alcove's rent collection process
How do I re-run my payments?
Alcove tenants can now, re run any failed payments in their My Alcove Portal under billing! Alternatively, our Support Team can manually re-run payments for our tenants as well by calling at 919-925-5755 or emailing us at support@alcoverooms.com.