The following FAQ page will list different forms of acceptable evidence in order to issue a formal leasing violation for occupying a non-leased space.
Bedroom numbering: On move-in day, it is the roommate’s sole responsibility to confirm the bedroom number with Landlord and ensure they are moving into the correct bedroom. If a roommate moves into an incorrect bedroom, there will be a 24 hour grace period, upon notice, to move back to the correct bedroom. Thereafter, a $100 fine is applied for each day of noncompliance, in addition to any reasonable associated cleaning fees as determined by the Landlord. (Page 4).
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Soft Evidence |
Description |
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General complaint |
A formal complaint sent to Alcove directly from a roommate or landlord. This may be submitted in a support ticket or by emailing the support team. Must include a specific tenant responsible. |
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Messages |
Screenshots of texts or messages indicating that a roommate or group of roommates are occupying a non-leased space, sent through texts or instant messaging apps. Must show the date and person responsible |
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Landlord inspection |
Details from a self-inspection report conducted by the landlord, indicating lease violations. |
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Hard Evidence |
Description |
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Alcove inspection report |
Alcove vendor has found clear evidence of the violation and has documented it in the report. |
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Photos and videos |
Photos/videos submitted showing violations or evidence of such. Photos must be timed stamped. |
FAQ: Non-Leased Space Occupation Violation Policy
Q: What should I do if I suspect a roommate is occupying a non-leased or incorrect bedroom within the property?
- A tenant should submit a complaint via email or support ticket to Alcove Support, providing details of the situation and photo evidence.
Q: What happens after I submit a complaint?
- Alcove will respond promptly, categorizing the complaint as falling under the 'soft evidence' category.
- Alcove will conduct an investigation to gather further, hard evidence. This may include contacting other roommates for additional information and reaching out to the landlord. Depending on the severity and specifics of the case, we may also schedule an inspection on behalf of the landlord to conduct a walkthrough of the property to collect more evidence.
Q: What does Alcove require as evidence?
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- Alcove will request additional hard evidence.
- Hard Evidence: Alcove inspection confirming that the tenant is in the wrong room.
- Soft Evidence: Pictures of the tenant in the wrong bedroom.
- Basic Evidence: Screenshots of text conversations or multiple reports confirming the occupancy of the wrong room.
- Alcove will request additional hard evidence.
Q: What happens once hard evidence is provided?
- Based on the evidence gathered, Alcove may issue leasing violation warning and give the tenant 24 hours to vacate the bedroom or un-leased space.
- Alcove will make the final determination on next steps based on the evidence.
Q: What if the lease violator doesn't adhere to the warning?
- If the lease violator persists, Alcove may issue a notice to quit and may impose fines until the tenant has vacated.
- Alcove will make the final determination on next steps based on the evidence.
Q: What if the tenant continues to occupy the non-leased space?
- If the tenant fails to adhere, Alcove may notify the Landlord and recommend that they file for eviction or contact the authorities to report trespassing.
- Should the Landlord proceed with the eviction, Alcove may issue a Notice to Vacate giving the tenant a 10 days to vacate before the eviction is filed.
- Should the Landlord proceed with the eviction, Alcove will offer our full cooperation and turnover all evidence gathered.
- Alcove will make the final determination on next steps based on the evidence.