The following FAQ page will list different forms of acceptable evidence in order to issue a formal leasing violation for pet cleanliness or damage violations.
Common Areas: Roommates are expected to take shared and equal responsibility for keeping the common areas of the dwelling clean, tidy, in good repair, and livable. Roommates are expected to clean up their own messes and expected to clean up after any guests, overnight or otherwise, that they may have. Failure to comply with the foregoing (in Landlord’s discretion) will result in assessment of a cleaning charge to be split equally among the roommates. (Page 3).
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Soft Evidence |
Description |
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General complaint |
A formal complaint sent to Alcove directly from a roommate or landlord. This may be submitted in a support ticket or by emailing the support team. Can apply to the common areas, shared spaces, or tenants' bedrooms. |
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Messages |
Screenshots of texts or messages indicating that a roommate or group of roommates are responsible for pet messes or have not taken shared cleaning responsibility, sent through texts or instant messaging apps. Must show the date and person responsible. |
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Landlord inspection |
Details from a self-inspection report conducted by the landlord, indicating lease violations. |
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Hard Evidence |
Description |
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Alcove inspection report |
Alcove vendor has found clear evidence of cleaning issues and has documented it in the report. Can be applied to common spaces as well as tenant bedrooms. |
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Photos and videos |
Photos/videos submitted showing violations of common space cleanliness or severe cleanliness of a tenants bedroom due to pet mess or damage. |
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HOA/ Community Violation |
Formal violation report submitted to the support team documenting a violation of the pet cleanliness rules of the community. |
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Repair Invoice/Order |
Invoice submitted by the Landlord for repairs or cleanings required due to pet damage. |