The Vendor Payment Guarantee Policy covers vendors in the event of a property lockout or no show tour. A vendor must complete their due diligence by clearly documenting the incident and communicating the block to Alcove. A vendor will receive 35% of the agreed upon pay cited on the service ticket OR $20.00 reimbursement, whichever amount is less. Read below for further details on the policy with some examples.
| Example | Policy Activated? |
| Tour: Cancelled more than 30 minutes prior to start of tour time | NO |
| Tour: Cancelled less than 30 minutes prior to the start of tour time | YES |
| Tour: No Show | YES |
| Property is locked out: Vendor has tried all codes in their service ticket, called Alcove and stayed to resolve the issue best of their ability | YES |
| Property is locked out: Vendor has tried all codes in their service ticket, but did not call Alcove or document their due diligence | NO |
| Hardware Installation: Hardware is not at the property within the serviced time range. Vendor communicated to Alcove and documents their due diligence. | YES |
NOTE: This is not an exhaustive list above. If other situations occur, please reach out to the Alcove Vendor Support Line at 919-804-1786 or email us at services@alcoverooms.com.