All scheduled services are made in the Alcove service portal and contain a date and time range to be completed for tenant transparency.
If a tenant denies entry to a vendor or landlord during a scheduled service appointment, it is considered a violation of the lease agreement. Per the lease agreement:
Lease Term (Clause 10): Right of Entry: Alcove team, Alcove’s cleaning team, or third party agents, including but not limited to lawn maintenance crew, maintenance crew, movers may enter the premise. While we may try to give notice, that is not guaranteed. Restriction of access is strictly prohibited and is a direct violation of this agreement and may lead to lease termination.
Tenants can stay informed about all upcoming service appointments by checking their Alcove portal under the "Upcoming service appointments" section here. Additionally, tenants receive an email notification each time a service is scheduled in their home. We encourage all tenants to utilize these resources to stay informed and to communicate any concerns promptly.
In the event that a vendor or landlord is denied entry during a scheduled service appointment, the tenant will be charged for the cost of the appointment. This charge covers the inconvenience caused and ensures that scheduled services can proceed efficiently.
For any further inquiries or assistance regarding scheduled service appointments or lease terms, please email support@alcoverooms.com.