Vendors will receive payment for each fully completed service as outlined on their service ticket, regardless of the number of trips that are required to the property. Most services do not require multiple trips to the property.
Multiple trips are typically required due to one of the following reasons:
- There is an extenuating circumstance at the property that inhibits the vendor from fully completing the service on the first trip. Examples include:
- Failure for equipment to arrive at the property. These items are typically,
- Utility services are not on and are needed to complete the service
- Access is not working / has not been granted in a timely manner.
- Unclear instructions on specialty services
- The vendor did not complete the service as outlined in the service ticket. This can include missing items or mistakes made by the vendor.
In the case that an extenuating circumstance inhibits completion of a service and the vendor has to go out multiple times, Alcove will fairly compensate depending on the work that needs to be completed.