To protect applicants, Alcove has a rigorous landlord verification process. This ensures that only legitimate landlords can list their homes on the platform.
As a prospective tenant, it's crucial to know that you're dealing with a legitimate landlord and that the property you're interested in is genuine.
Alcove guarantees the legitimacy of landlords. In the event that a property is confirmed to be fraudulent after an application is submitted, the applicant has the option to apply to another property at no extra charge or request a full refund of the application fee.
Here are a few ways in which we ensure the authenticity of landlords and the legitimacy of properties:
1. Physical Property Inspection
Before any lease is signed, Alcove ensures that each property is physically inspected. Either a member of the Alcove team or a representative from an approved vendor visits the property to verify its existence, condition, and the legitimacy of the landlord's listing.
2. Landlord Onboarding Process
Every landlord undergoes a thorough onboarding process. This interaction allows Alcove to verify their identity, and ensure they have a genuine interest in providing a safe and compliant rental experience for tenants.
3. Controlled Payment Process:
Alcove takes charge of the payment process, ensuring both tenants and landlords adhere to the agreed-upon terms*. This not only helps protect tenants from illegitimate fees or charges but also ensures that landlords receive their payments promptly. By controlling the flow of funds, Alcove promotes a smooth rental experience for all parties involved.
Alcove's proactive approach to verifying landlords and properties ensures a safe and transparent rental experience for all its users. With these measures in place, Alcove establishes itself as a trusted authority in the rental market, providing applicants with the confidence to secure their next home without the worry of encountering scams or untrustworthy landlords.
*Subject to Alcove's general Payment Terms and Policy.