--- title: How can I trust listings on Alcove?  description: To protect applicants, Alcove has a rigorous landlord verification process. This ensures that only legitimate landlords can list their homes on the platform. --- [Skip to content](https://help.alcoverooms.com/what-is-the-alcove-payment-protection#main-content) [![logotypesvg](https://help.alcoverooms.com/hubfs/logotypesvg.svg)](https://alcoverooms.com) Open main navigation Close main navigation - [Visit Alcove](https://alcoverooms.com/) [Visit Alcove](https://alcoverooms.com/) Welcome to Alcove. How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.alcoverooms.com/?hsLang=en) 2. [FAQ for Applicants / Prospective Tenants](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en) 3. [Application Process](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#application-process) # How can I trust listings on Alcove? ## To protect applicants, Alcove has a rigorous landlord verification process. This ensures that only legitimate landlords can list their homes on the platform. As a prospective tenant, it's crucial to know that you're dealing with a legitimate landlord and that the property you're interested in is genuine. Alcove guarantees the legitimacy of landlords. In the event that a property is confirmed to be fraudulent after an application is submitted, the applicant has the option to apply to another property at no extra charge or request a full refund of the application fee. Here are a few ways in which we ensure the authenticity of landlords and the legitimacy of properties: ### 1. **Physical Property Inspection** Before any lease is signed, Alcove ensures that each property is physically inspected. Either a member of the Alcove team or a representative from an approved vendor visits the property to verify its existence, condition, and the legitimacy of the landlord's listing.  ### 2. **Landlord Onboarding Process** Every landlord undergoes a thorough onboarding process. This interaction allows Alcove to verify their identity, and ensure they have a genuine interest in providing a safe and compliant rental experience for tenants. ### 3. **Controlled Payment Process**: Alcove takes charge of the payment process, ensuring both tenants and landlords adhere to the agreed-upon terms\*. This not only helps protect tenants from illegitimate fees or charges but also ensures that landlords receive their payments promptly. By controlling the flow of funds, Alcove promotes a smooth rental experience for all parties involved. Alcove's proactive approach to verifying landlords and properties ensures a safe and transparent rental experience for all its users. With these measures in place, Alcove establishes itself as a trusted authority in the rental market, providing applicants with the confidence to secure their next home without the worry of encountering scams or untrustworthy landlords. \*Subject to Alcove's [general Payment Terms and Policy.](https://help.alcoverooms.com/alcoves-general-payment-terms-and-policy?hsLang=en) - [FAQ for Applicants / Prospective Tenants](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#main-content) - [What's Alcove?](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#whats-alcove) - [Application Process](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#application-process) - [Application & Platform Fees](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#application-platform-fees) - [Getting Settled](https://help.alcoverooms.com/faq-for-applicants-prospective-tenants?hsLang=en#getting-settled) - 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