Alcove supports many different types of services for our Landlords to maintain their property to the highest standards. These services include tours of new applicants, inspections, and basic maintenance to the homes. ALL service costs are covered by the Landlord, EXCEPT when a tenant becomes a blocker to the service being completed.
What is a Blocker?
A blocker is an action or lack of action that prevents or inhibits a service from being completed. Blockers can come in many forms, but typically follow under one of these categories:
- Tenant refusing access to the home or room
- Tenant not properly caging pets
- Tenant has not moved out within the timeframe provided for an Early Lease Termination, Eviction, or Natural Termination of the Lease.
- Tenant has refused the completion of services
- The property or tenants room is not up to cleanliness standards by the lease that inhibit the service completion
- Tenant is disrespectful to the vendor, causing incompletion of the job
- Tenant re-schedules the service without Alcove knowledge or approval.
Next Steps and Expectations
Alcove will confirm with the vendor when a blocker occurs. The tenant will receive an email from Alcove in regards to the blockage of service. The tenant will be charged the full amount owed to the vendor for service.
Alcove will charge this cost to the tenants payment method on file. If a card is on file, a card fee will apply. If the tenant needs more information than what is provided in the email, they can always email us at support@alcoverooms.com.
Recurring Blockages
After a service has been blocked, Alcove will re-schedule the service with the vendor. A tenant causing recurring blockages to services can be subject to fees, violations, and eviction. If the blockage is due to timing of the service and one-off accommodation needs to be made, please contact support@alcoverooms.com BEFORE the service is set to occur.