It is the responsibility of the tenants to submit any maintenance issues to their property manager via their Alcove support portal
Alcove is here to assist and ensure all homes are in good working order. Before submitting a maintenance request, first check to see if this is a problem that can be easily fixed yourself-tenants are responsible for all repairs under $100 and is laid out in your lease agreement.
For any larger maintenance requests that might need the help of a professional, please submit a support ticket in your Alcove portal here and include all relevant information (location of issue, pictures, videos, length of time the issue has been occurring). These requests will then be sent to your property manager for them to provide an estimated timeline on the fix.
The following repairs are the responsibility of all housemates in a home and will not be accepted in support tickets:
- Air Filters (to be changed every 3 months) and Water Filters
- Light bulbs
- Pests and Cleanliness