Submitting maintenance requests on Alcove and tenant responsibilities
Before submitting a maintenance request, please check if the problem is something you can easily fix yourself. According to your lease agreement, tenants are responsible for all repairs under $100. While the landlord may occasionally handle these repairs, it is important to note this responsibility as outlined in the lease.
However, if the issue is due to the landlord’s fault or was present when you moved in, you have the right to request reimbursement for the repair costs from the landlord.
To submit a maintenance request to a landlord, please submit a support ticket in your Alcove portal by logging in, selecting the top right profile icon, and then clicking: "Support." Alternatively, you can click this direct link: Alcove Support Portal.
Be sure to provide detailed information about the issue, including its location, any relevant pictures or videos, and how long the problem has been happening. Including attachments can help expedite the resolution process. Your landlord or their property manager will receive these requests for them to arrange the necessary repairs.
Tenant Responsibilities
The following repairs are the standard responsibility of all housemates and will not be accepted in support tickets:
- Air Filters: Change every 3 months to maintain air quality.
- Water Filters: Replace as required by the machine to ensure clean water.
- Light Bulbs: Replace as needed to maintain proper lighting.
- Pests: Implement preventive measures and handle minor infestations.
- Cleanliness and Trash Disposal: Keep common areas clean and dispose of trash regularly.