Landlords and property managers are responsible for completing maintenance repairs in the home after being notified by the tenants in the Alcove Support Portal.
If you encounter a maintenance issues in the home and before submitting a maintenance request, please check if the problem is something you can easily fix yourself. According to your lease agreement, tenants are responsible for all repairs under $100.00. While the landlord may occasionally handle these repairs, it is important to note this responsibility as outlined in the lease.
If you are unable to complete a maintenance repair yourself, please submit each maintenance issue separately to your landlord in the Support Portal. To submit a maintenance request to a landlord, login to your account, selecting the top right menu icon, and then click: "Support." Alternatively, you can click this direct link: Alcove Support Portal.
Be sure to provide detailed information about the issue, including its location, any relevant pictures or videos, and how long the problem has been happening. Including attachments (like pictures or videos) can help expedite the resolution process. Your landlord or the property manager will receive these requests for them to arrange the necessary repairs.
Tenant Responsibilities
The following repairs are the standard responsibility of all housemates and may not be completed by the landlord or will result in a tenant charge if this is completed by the landlord:
- Air Filter s Tenants are required to change filters every 3 months to maintain air quality and upkeep of the HVAC system.
- Water Filters: Replace as required by the machine to ensure clean water and ice.
- Lock Batteries: Supply and replace batteries for all electronic locks in the home, including front door and individual bedroom locks.
- Light Bulbs: Replace as needed to maintain proper lighting.
- Pests: Implement preventive measures and handle minor infestations.
- Cleanliness and Trash Disposal: Keep common areas clean and dispose of trash regularly.