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How do I update my payment method?

Tenants can use a credit card, debit card, or bank account to pay their rent and can update their payment method any time during the course of their lease agreement.

To update payment method to a credit or debit card:

  • Login to your Alcove portal here
  • Click the "Billing" page on the menu

Screenshot 2024-11-15 at 11.47.57 AM

  • Click the "Update payment method" button
    Screenshot 2024-11-15 at 11.48.22 AM-1
  • Enter your card number, expiration date, and 3 digit code on the back of your card
  • Save your changes

To update payment method to a bank account (no fees)

  • Login to your Alcove portal here
  • Click the "Billing" page on the menu

Screenshot 2024-11-15 at 11.47.57 AM

  • Click the "Update payment method" button
  • Click the "Pay with bank (no fees" buttonScreenshot 2024-11-15 at 11.48.22 AM-1
  • Click "Continue"
    Screenshot 2024-11-15 at 11.48.55 AM
  • Select your bank
    Screenshot 2024-11-15 at 11.49.10 AM
  • Complete your login at your bank and follow remaining steps to complete your bank account connection
    Screenshot 2024-11-15 at 11.49.24 AM

If for any reason you are unable to connect your bank account, please email billing team at support@alcoverooms.com to receive instructions on how to manually connect your bank account.