How can I update my payment method?

Tenants can update their payment method in the Alcove billing portal to a credit card, debit card, or bank account for rent payments.

To update payment method to a credit or debit card:

  • Login to your Alcove portal here
  • Click the "Billing" page on the menu

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  • Click the "Update payment method" button
    Screenshot 2024-11-15 at 11.48.22 AM-1
  • Enter your card number, expiration date, and 3 digit code on the back of your card
  • Save your changes

To update payment method to a bank account (no fees)

  • Login to your Alcove portal here
  • Click the "Billing" page on the menu

Screenshot 2024-11-15 at 11.47.57 AM

  • Click the "Update payment method" button
  • Click the "Pay with bank (no fees" buttonScreenshot 2024-11-15 at 11.48.22 AM-1
  • Click "Continue"
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  • Select your bank- if your bank is not listed, follow directions here to manually connect your bank account
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  • Complete your login at your bank and follow remaining steps to complete your bank account connection
    Screenshot 2024-11-15 at 11.49.24 AM