A "No Show" to a service is defined as one of the two actions:
- A tenant, landlord, or applicant confirm that the vendor did not appear for the service during the scheduled time.
- The vendor never turns in the the Service Form on their claimed service
In both situations, when a vendor is considered a "no show" no payment will NOT be rendered. To gain payment, the vendor will need to submit their service form or evidence that they were indeed at the property.
Vendors whom forge their appearance at a property (forge a service form) will immediately be removed from the Alcove Marketplace with no payment for the service.
A full audit will be conducted of the vendor's services and any forged service forms will not be paid out or will be disputed.
We understand that last minute emergencies appear that inhibit a vendor from completing a service. In these situations, please contact Alcove ASAP at 919-804-1786 or services@alcoverooms.com. Always be aware of Alcove Vendor Policies.
Other consequences of a "no show" or repeated "no show" services can include removal from specific services, required re-training, a probation period or full removal from the Alcove Marketplace.