Alcove schedules turnover services for leases that naturally come to an end, early lease terminations, notices to vacate due to non-payment, and other lease violations.
Alcove's platform is fully integrated with the vendor marketplace, where our vendors are trained to conduct Tenant Turnover services. During this service, the vendor will complete the following tasks at the property:
- Perform a standard clean of the bedroom and attached bathroom (if private).
- Remove the old access codes and install new ones for both the bedroom and front door.
- These new codes will typically be accessible to you within 1 business day of the change.
- Note any painting, deep cleaning, or further repairs that may be required.
Since Alcove operates its own vendor marketplace, owners contract directly with vetted vendors and do not have to pay the typical costs associated with a turn to a cleaning company. Typically, the cost of the service is between $45 - $65, depending on the region and availability. Prices are dynamically calculated.
You can view the exact price before the shift under the shift details. To access this information, visit Service Request -> Select the ticket -> Click to expand shift.
Scheduled Services detail
When is the service scheduled?
The Tenant Turnover Shift is scheduled based on four different scenarios that correspond to specific situations in the tenant's lifecycle.
1. Leases that naturally come to an end
When the previous tenant is confirmed to be moving out, a turnover service is automatically scheduled to prepare the property for the next tenant. Additional details regarding the timeline can be found here: What actions does Alcove take as each tenant's lease comes to an end?
2. Early lease terminations
If a tenant decides to terminate their lease early through the Resolution Center, both the landlord and tenant will have to agree on terms, penalty, and a move-out date to finalize the process. Once the move-out date is confirmed, a turnover service will be scheduled to ensure the bedroom is ready for the next tenant.
3. Notices to vacate due to non-payment
- If a tenant is delinquent in payment, Alcove will issue a notice to vacate on behalf of the landlord.
- Alcove will schedule a tenant turn service to check if the tenant is still occupying the property.
- If the tenant has vacated, the tenant turn service will be conducted in full, and the landlord can cease proceedings against the tenant.
- If the tenant has not vacated, the tenant turn service will not be conducted, and the service will only be partially charged. Alcove will inform the landlord that the tenant has not complied with the notice to vacate.
- For more details on this process, please refer to: How does Alcove assist if a tenant fails to pay rent on time?
4. Notices to vacate due to other lease violations.
- If a tenant has violated the lease agreement in a way that necessitates the termination of the lease, Alcove will issue a notice to vacate on behalf of the landlord.
- Alcove will schedule a tenant turn service to check if the tenant is still occupying the property.
- If the tenant has vacated, the tenant turn service will be conducted in full, and the landlord can cease proceedings against the tenant.
- If the tenant has not vacated, the tenant turn service will not be conducted, and the service will only be partially charged. Alcove will inform the landlord that the tenant has not complied with the notice to vacate and provide next steps.
If you have any questions or need further assistance, please don't hesitate to reach out to our Partner Support team. You can contact us via email at partner@alcoverooms.com or schedule a convenient time to speak with us by clicking on your profile picture and selecting "Contact Partner Support."