Alcove provides each tenant a unique 4 digit code to use on the front door for ease of access to the home.
To unlock the deadbolt, tenants should enter their 4-digit code on the keypad and then press the logo button. Please allow a few seconds for the system to process the unlock request. For visual guidance, how-to videos demonstrating this process are available below. If you find that the lock is still unresponsive after several attempts, please check to ensure that fresh batteries are installed. Should you continue to experience issues with accessing your front door, we encourage you to submit a support ticket through your Alcove Portal, email our support team at support@alcoverooms.com, or contact us via call or text at 919-925-5755.
Locking Keypad
Unlocking Keypad
Dead Batteries
From time to time, your keyless front door lock may need its batteries replaced. It is the tenant's responsibility to replace batteries when needed. For more information on how to change your Front Door Electronic Lock batteries see the article Changing Batteries - Keyless Front Door Locks or see the how to video below
Lock Out information:
1. Urgent/Emergency Access Needs
If immediate access is needed, call a trusted locksmith company to gain access to your home/room. The tenant will be responsible for the payment of this service. A few of Alcove's recommended locksmiths are listed here.
2. Non-Urgent Access Needs
Submit a support ticket through your Alcove Support Portal. We will get to the request within 48 hours and schedule a field technician to inspect the lock and rekey if required. All lockouts that require a field technician visit will result in a $50.00 charge to the tenant's billing portal.
All keys and fobs (bedroom, garage, mail, clubhouse or pool fob, parking pass, etc.) must be returned upon move-out. Any keys or fobs not returned upon move-out will result in a $50 deduction from the tenant's security deposit.