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My front door code isn't working. What should I do?

Alcove provides each tenant a unique 4 digit code to use on the front door for ease of access to the home.

Tenants should enter their 4 digit code on the HuTools keypad and then press the logo button on the keypad. It might take a few seconds for the system to fully unlock the deadbolt. How-to videos are below on what the process should look like. If you are having trouble with your front door code working, please email our support team at support@alcoverooms.com or text us at 919-925-5755 and we'll be happy to help!

Locking Keypad

HubSpot Video

Unlocking Keypad

HubSpot Video