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My front door code isn't working. What should I do?

Alcove provides each tenant a unique 4 digit code to use on the front door for ease of access to the home.

Tenants should enter their 4 digit code on the HuTools keypad and then press the logo button on the keypad. It might take a few seconds for the system to fully unlock the deadbolt. How-to videos are below on what the process should look like. If the lock still does not work after multiple attempts, please ensure that fresh batteries have been installed in the lock. If you are having trouble with your front door code working, please email our support team at support@alcoverooms.com or text us at 919-925-5755 and we'll be happy to help!

Locking Keypad

HubSpot Video

Unlocking Keypad

HubSpot Video