What types of locks does Alcove use?

Need information on locking or unlocking doors at your home? See instructions below

All Alcove homes are equipped with an electronic lock and deadbolt on the front door. For more information on how to use front door and bedroom locks, identify the type of lock installed and check out the steps below.

Access Codes:

For Housemates:

Each housemate is provided a unique 4 digit access code which can be found at the top of their My Alcove Portal starting on the first day of their signed lease. Each tenant's code is unique to them and should not be shared with anyone.

For Landlords:
Alcove access codes for your properties are available for you to view anytime on your Alcove Manager Portal property dashboard. Housemates/tenants have their own access codes, do not share your Manger codes with the Housemates.

Front Door Locks:

• Alcove Front Door Lock:
  To unlock, enter your 4-digit code followed by the logo button at the top of the keypad. To lock, re-enter your 4-digit code followed by the logo button. For video instructions on how to use this lock, see our FAQ page here. 
• Low battery warning: The front door lock has a low battery warning indicator (frequent red flashes). If the lock is currently blinking red, the batteries are actually low and need to be replaced. New batteries should be installed within approx. one week. 
• Battery information: The lock requires 4x 'AA' alkaline batteries. To change batteries, open your door and make sure it’s unlocked. Go to the interior assembly of the lock and open the battery cover. Take out old batteries already inside. Next, insert three batteries to complete the replacement. Make sure you’re only using AA alkaline batteries. More information how how to replace batteries can be found here. 

Bedroom Door Locks:

• Alcove Signstek Keypad Bedroom Lock:
  To unlock, enter your 4-digit code followed by the # button on the bottom right. The door locks automatically after 3 seconds (green light will go out).
• Low Battery Warning: The lock has a low battery warning; when unlocking the door, a continuous beep will sound followed by a single beep. New batteries should be installed within approx. two weeks. 
• Battery information: The lock requires 4x 'AAA' alkaline batteries. See steps here for changing batteries.

Lock Out information:

1. Urgent/Emergency Access Needs

If immediate access is needed, call a trusted locksmith company to gain access to your home/room. The tenant will be responsible for the payment of this service. A few of Alcove's recommended locksmiths are listed here.

2. Non-Urgent Access Needs

Submit a support ticket through your Alcove Support Portal. We will get to the request within 48 hours and schedule a field technician to inspect the lock and rekey if required. All lockouts that require a field technician visit will result in a $50.00 charge to the tenant's billing portal.

All keys and fobs (bedroom, garage, mail, clubhouse or pool fob, parking pass, etc.) must be returned upon move-out. Any keys or fobs not returned upon move-out will result in a $50 deduction from the tenant's security deposit.