Understanding Alcove's approach to handling prohibited activities.
Submitting Evidence
The following FAQ page will list different forms of acceptable evidence in order to issue a formal leasing violation as well as Alcove's process based on the evidence received. To report a lease violation to Alcove, a roommate or landlord must provide evidence by submitting a support ticket or email to Alcove Support. Evidence of a leasing violation is considered either soft or hard evidence. The definition for each can be found below:
Soft Evidence: Informal and refutable evidence or reports of a leasing violation that cannot be proven or linked to one or more individuals, but may prompt further investigation.
Hard Evidence: Formal and irrefutable evidence or reports submitted that clearly highlight a leasing violation and are directly linked to one or more individuals.
Listed below is more information on different lease violations, including the types of evidence that are accepted for each violation:
- Pet Cleanliness/ Damage
- Guest Violations
- Noise Violations
- Occupying Non-Leased Premise
- Unfairly Occupying Common Spaces
- Firearms
Types of Warnings Issued
Depending on the severity of the violation and the type of evidence that is collected, Alcove may issue one or more of the following Notices based on the discretion of the Landlord:- Notice of Concern
- Notice of Responsibility
- Notice of Warning
- Notice of Fine
- Notice to Quit
- Notice to Vacate (10 Days)
- Notice of Eviction
Remedies for Lease Violation
Next, the steps taken in response to a lease violation will vary depending on whether the responsible party can be identified, and whether it is through Hard or soft Evidence:
1. When Responsibility is Unclear:
- Request for Further Evidence: Alcove will ask for any additional evidence from all roommates and the landlord to attempt to identify the responsible party.
- Warning to All Roommates: All roommates may receive a final warning indicating that any future violations supported by hard evidence may result in additional actions, such as Summary Ejectment (Eviction).
- Inspection: An inspection may be scheduled by Alcove or the Landlord, depending on the severity of the reported activity.
2. When a Roommate is Suspected with Soft Evidence:
- Request for Hard Evidence: Alcove will seek additional Hard Evidence from other roommates or the landlord to corroborate the claims.
- Warning to Roommate: The suspected roommate may receive a final warning indicating that any future violations supported by hard evidence may result in additional actions, such as Summary Ejectment (Eviction).
- Potential Inspection: Based on the activity's severity, Alcove might schedule an inspection to further investigate.
- Notice to Vacate (at landlord's discretion): At the landlord's discretion, a notice to vacate may be issued. At this point, the tenant has 10 days to vacate the premise. If only soft evidence is available, the roommate who submitted the evidence may be asked to testify in court as a witness. However, it is important to note that a roommate cannot be compelled to do so.
3. When One Roommate is Clearly Responsible with Hard Evidence:
If it's clear that one roommate is responsible for prohibited activity, and Alcove is in possession of hard evidence like photos, videos, or details from an Alcove inspection report. Then the remediation will be as followed:
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- Immediate Eviction: At the landlord's discretion, a notice to vacate may be issued. At this point, the tenant has 10 days to vacate the premise.
- Final warning: A final warning and notice to quit will be issued, indicating that any additional violations may result in summary ejectment (eviction) at the landlord's discretion.
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- Penalties: Used to cover any cleanings or repairs needed due to damage from a violation.
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Leasing violation issued: Alcove may issue a standard warning to the tenant.
For further questions or assistance regarding Lease Violations, please contact our support team at support@alcoverooms.com. Alcove will make the final determination on next steps based on the evidence presented and the severity of the offense.