General Info.
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      1. Help Center
      2. FAQ for Owners / Property Managers
      3. General Info.

      What are Alcove and the Landlord's responsibilities in managing the property?

      Alcove and Landlord responsibility at each stage of the property and tenant lifecycle

      Onboarding  Alcove Responsibility Landlord Responsibility
      Marketing Materials

      - Collecting bedroom and common space photos.

      - Record video walkthrough of the property. Edit & Create a virtual tour.

      - Measure all bedrooms for dimensions

      - Create a custom floor plan
      - Upload all the above to your listing within 48 business hours of shift completion.

      Select a time for the Marketing Materials Shift. (Here's how: How do I set up Marketing Materials on Alcove?)
      Marketing and advertising

      - Market your home across 50+ syndicated listing sites. 

      - Learn more here: How does Alcove market my home?

      		 (Optional) - Promote your listings via the Promote Listing page.
      Tours, Virtual tours

      From the Tour available date, our team will arrange all requested showings. During these tours, a vendor vetted and trained by Alcove will meet the applicant on-site.

      - Learn more here: How do tours work on Alcove?

      		 Setup an access method via the 'Manage Access' page on the portal.
      Leasing support and questions

      When potential tenants visit your listing, Alcove ensures that they are assisted by a dedicated leasing team.

      Our platform is equipped with an inbound sales team and is available 24/7 to help lease your home. 

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      New property setup

      - Purchase, deliver and setup all required front door and bedroom electronic locks. 

      - Program two sets of codes for the owner, and the tenant. These codes will be made available to owners within one business day of setup under 'Manage Access'.

      - Final inspection report of property

      - Deliver jobs report to owner via the Service Requests portal.

      - Learn more: New Property Setup

      - Furnish Common spaces (if 3 Bedrooms or more) 

      - Go through Move-in Checklist: here.
      Tenant Support Alcove Responsibility Landlord Responsibility
      Move-in support

      - Send move-in information 3 days prior to the Move-in date. 

      - Provide code to tenants via the MyAlcove portal at 9am on move-in day. 

      - Move-in Support during normal business hours.

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      Maintenance requests

      Review each maintenance request submitted by the tenant through the portal and determine if it falls under the landlord's responsibility. If it does, the request will be forwarded to the owner for further action.

      		 Complete necessary repairs for the home that fall under the landlord's responsibility, as outlined in the lease agreement.
      Tenant disputes

      Assess and address dispute issues through a 3-tier support system, offering roommate support, mediation tips, and documenting any lease violations for resolution.

      If necessary, forwarding to the owner for further action through the Resolution Center, or via email. 

      		 Addressing any escalated action items provided by the Alcove Partner team and making decisions through Resolution center.
      Rent & delinquency Alcove Responsibility Landlord Responsibility
      Rent Collection

      - Begin the process of collecting rent on the 15th of each month in advance

      - Payout the landlord by the 1st of each month

      - If the initial attempt is unsuccessful,  Alcove's tenant operations team follows a 9-step collection process, including reminders, calls, texts, Pre-Notice to Pay or Quit, and more between the 15th and 5th, 

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      Deliquency process

      If rent remains unpaid by the 5th, Alcove's tenant operations team will begin the delinquency process, which includes providing landlords with information for the summary ejectment process, including:

      1. Tenant's ledger
      2. Notices to vacate
      3. Countersigned lease
      4. Details on filing the complaint, magistrate summons, and Service Members Civil Relief Act documentation
      5. Recommendations on local law firms that can assist with the process for out of state landlords

      - Addressing any escalated action items provided by the Alcove Partner team

      - Initiating the Summary Ejectment process, if required.

      - Making lease termination decisions through Resolution center.
      Move-out Alcove Responsibility Landlord Responsibility
      Renewals
      Almost every aspect of the tenant transition process is managed on the Alcove platform. From reaching out to current tenants 90 days before their lease ends to determine their plans, to remarketing the property if necessary, and handling the turnover service within 5 days of the previous tenant's move-out.
       
      We ensure a seamless move-in experience for the new tenant by providing them with access codes, a move-in checklist, and video demonstrations, all while keeping you informed throughout the process in your homeowner portal. 
       

      - See our full process: here 

      		 Approving the renewal
      Turning the bedroom

      1. Approving any required painting tasks

      2. Carrying out any necessary repairs as indicated in the jobs  report & service ticket.

       
      Deposit refund

      The team will assess the inspection report and offer high-level guidance on potential reimbursements or deductions*.

      *Please be aware that it is your responsibility to verify this information. Alcove does not guarantee the accuracy of this process.

      1. Submitting requests for reimbursement for any damages caused by the tenant. (See details here)

      2. Confirming final deposit refund amount.

      (Optional): Conduct your own inspection. To do so, please provide notice by: 

      1. Go to service request

      2. Select 'Schedule a service' -> 'Select property' -> provide your own service -> 'Landlord or Property Manager inspection'