What are Alcove and the Landlord's responsibilities in managing the property?

- Collecting bedroom and common space photos.

- Record video walkthrough of the property. Edit & Create a virtual tour.

- Measure all bedrooms for dimensions

Select a time for the Marketing Materials Shift. (Here's how: How do I set up Marketing Materials on Alcove?)

- Market your home across 50+ syndicated listing sites. 

- Learn more here: How does Alcove market my home?

From the Tour available date, our team will arrange all requested showings. During these tours, a vendor vetted and trained by Alcove will meet the applicant on-site.

- Learn more here: How do tours work on Alcove?

When potential tenants visit your listing, Alcove ensures that they are assisted by a dedicated leasing team.

Our platform is equipped with an inbound sales team and is available 24/7 to help lease your home. 

- Purchase, deliver and setup all required front door and bedroom electronic locks. 

- Program two sets of codes for the owner, and the tenant. These codes will be made available to owners within one business day of setup under 'Manage Access'.

- Final inspection report of property

- Deliver jobs report to owner via the Service Requests portal.

- Learn more: New Property Setup

- Furnish Common spaces (if 3 Bedrooms or more) 

- setup utility & wifi accounts

- Go through Move-in Checklist: here.

- Send move-in information 3 days prior to the Move-in date. 

- Provide code to tenants via the MyAlcove portal at 9am on move-in day. 

- Move-in Support during normal business hours.

Review each maintenance request submitted by the tenant through the portal and determine if it falls under the landlord's responsibility. If it does, the request will be forwarded to the owner for further action.

Assess and address dispute issues through a 3-tier support system, offering roommate support, mediation tips, and documenting any lease violations for resolution.

If necessary, forwarding to the owner for further action through the Resolution Center, or via email. 

- Begin the process of collecting rent on the 15th of each month in advance

- Payout the landlord by the 1st of each month

- If the initial attempt is unsuccessful,  Alcove's tenant operations team follows a 9-step collection process, including reminders, calls, texts, Pre-Notice to Pay or Quit, and more between the 15th and 5th, 

If rent remains unpaid by the 5th, Alcove's tenant operations team will begin the delinquency process, which includes providing landlords with information for the summary ejectment process, including:

1. Tenant's ledger
2. Notices to vacate
3. Countersigned lease
4. Details on filing the complaint, magistrate summons, and Service Members Civil Relief Act documentation
5. Recommendations on local law firms that can assist with the process for out of state landlords

- Addressing any escalated action items provided by the Alcove Partner team

- Initiating the Summary Ejectment process, if required.

- Making lease termination decisions through Resolution center.

- See our full process: here 

1. Approving any required painting or room turnover tasks

2. Carrying out any necessary repairs as indicated in the jobs  report & service ticket.

The team will assess the inspection report and offer high-level guidance on potential reimbursements or deductions*.

*Please be aware that it is your responsibility to verify this information. Alcove does not guarantee the accuracy of this process.

1. Submit requests for reimbursement for any damages caused by the tenant. (See details here)

2. Confirming final deposit refund amount.

(Optional): Conduct your own inspection. To do so, please provide notice by: 

1. Go to service request

2. Select 'Schedule a service' -> 'Select property' -> provide your own service -> 'Landlord or Property Manager inspection'